[Hiring] HR Advisor @Tyson Foods

Role Description

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include:

• Intake data
• Update team members' personal information
• HR system navigation
• LOA support and navigation

In addition, this role will monitor HR inboxes and respond directly or escalate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 2+ years relevant customer support role and past data entry experience
• Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output
• Proficient in Microsoft Excel, Word, and PowerPoint
• Understanding of HR systems and processes is a plus
• Ability to interact with and communicate to a broad range of end users providing excellent support
• Excellent communication skills, both verbal and written
• Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills
• Detail-oriented and works well in a team environment
• Able to work in a fast-paced environment and multi-task when applicable
• Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization
• Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints
• Perseveres to locate necessary data quickly to support customer resolution
• Consistently delivers high-quality, timely work resulting in highly satisfied customers
• Passion for learning
• Familiarity with SAP/HR and Workday not required but highly valued
• Team player

Requirements

• No supervisory responsibilities
• No travel required

Benefits

• Pay Range: $20.67 - $35.10
• Annual Incentive Plan: No
• Long-Term Incentive Plan: No