[Hiring] HR Advisor @Tyson Foods, Inc.

Role Description

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include:

• Managing high volume walk-up support and incoming support calls routed to the People Operations team.
• Resolving first-level support requests and handling other related tasks as needed.
• Intake data, update team members' personal information, HR system navigation, and LOA support and navigation.
• Monitoring HR inboxes and responding directly or escalating issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities:

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections, and employee self-service support).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Qualifications

• Education: Bachelor's degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and PowerPoint. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.
• Special Skills:
  • Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills.
  • Must be detail-oriented and work well in a team environment.
  • Must be able to work in a fast-paced environment and multi-task when applicable.
  • Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.
  • Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.
  • Perseveres to locate necessary data quickly to support customer resolution; consistently delivers high-quality, timely work resulting in highly satisfied customers.
  • Passion for learning; familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel.

Requirements

• Work Shift: 1ST SHIFT (United States of America).
• Pay Range/Rate: $20.67 - $35.10.
• Incentives:
  • Annual Incentive Plan: No.
  • Long-Term Incentive Plan: No.

Benefits

• Paid time off.
• 401(k) plans.
• Affordable health, life, dental, vision, and prescription drug benefits.
• Additional compensation may be available based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses.