[Hiring] Head of HR @PetVet365

Role Description

Every great veterinary hospital runs on its people, and we’re looking for the leader who takes care of ours. As PetVet365’s Head of HR, you’ll be our senior people leader, a member of our Sr. Head Staff team, and a strategic partner to our CEO. You’ll be just as comfortable fixing a payroll question as building the HR capabilities a fast-growing company needs.

The scope is real: 38 hospitals across 10 states, our remote Team Togo support team, and roughly 400 team members in 18 states, with more every time we open a hospital. Our hospitals are led by veterinarian owners, so much of this role is leading through influence: sharing what works and earning buy-in.

You’ll report directly to the CEO, work hand in hand with Operations, Partner Success, Finance, Legal and Marketing, and lead a lean, capable HR team (an HR Generalist and a Payroll and Benefits Admin Manager) as a hands-on player-coach. If you want a role where your work shows up in every hospital we support, this is it.

Primary Responsibilities

• Live and model our Purpose, Mission and Vision, put people first, and steward our culture as we grow.
• Spend your first three months getting to know our hospitals and teams in person, then stay connected.
• Own HR decisions, including employee relations, investigations, corrective action and terminations, partnering with outside employment counsel.
• Lead the 2027 merit and bonus cycle, then build pay bands and job levels for hospital and Team Togo roles, including veterinarian compensation models.
• Own benefits strategy, including the first year of our self-funded health plan and its pharmacy programs, and oversee the 401(k) and benefits administration.
• Keep us compliant with employment law across 18 states as we grow into new ones, including leave and accommodations, workers’ compensation, OSHA and license tracking.
• Make sure required training happens and is documented, build a practical, risk-based compliance program with Operations, and manage our outside counsel.
• Lead searches for Team Togo and leadership roles, including executive searches and managing external recruiters.
• Give hospital leaders a clear playbook for discipline, performance and everyday people decisions.
• Lead engagement, including acting on our Energage survey results, and partner with Partner Success on onboarding, training and development.
• Partner with Operations so every new hospital has the right HR foundation before day one.
• Lead and develop a lean HR team, own Paycom as our HR system of record, and manage the HR budget.

Compensation

The base salary range for this role is $170,000 to $200,000, depending on experience and location, plus annual bonus eligibility.

Benefits

• Medical — Two plan options to fit your needs — including an HSA-eligible plan with a company contribution.
• 401(k) with Company Match — We invest in your future, not just your present.
• Short-Term Disability — Income protection when you need it most, fully covered by the company.
• Life Insurance — Peace of mind for you and your loved ones, on us.
• Bonus Potential — Your hard work doesn't go unnoticed — bonuses that reward results.
• PTO & Paid Holidays — Recharge, refresh, and come back ready to crush it.
• Remote Work — Work from home, with travel to hospitals and team meetings.
• Paid Maternity Leave — Because family comes first.
• Employee Assistance Program (EAP) — Confidential support when life gets complicated.
• HR Development Budget — We invest in your growth through certifications, conferences, and continuing education.

Qualifications

• Bachelor’s degree, in any field.
• 10+ years of progressive experience in HR, employment law or related leadership, including leading HR for a growing organization.
• Experience working with clinicians or other licensed professionals.
• Experience leading HR for a large hourly workforce.

Requirements

• You’ve built HR capabilities from the ground up in a fast-growing organization, doing much of the work yourself while leading a team.
• You’ve led complex employee relations matters and investigations.
• Multi-state employment experience, including entering new states.
• Experience with a multi-site, customer-facing workforce; healthcare or veterinary experience is a plus.
• Depth in compensation and benefits, including incentive or production pay and self-funded plans.
• You lead through influence and communicate hard things clearly, in a way that earns buy-in.
• Strong analytical ability and sound judgment on complicated issues.
• A legal, compliance or employment-law background is a plus.
• Experience with Paycom or a comparable HR and payroll system; SHRM-SCP or SPHR is a plus.
• You want to work for a people-first, mission-driven organization and help make that mission real for every team member.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate effectively with others online or telephonically.
• Must be able to lift 15 pounds at times.
• Must be able to travel approximately 10% of the time to team meetings and hospitals, more during the first three months.
• May be exposed to animals, noise, and clinical environments during hospital visits.