[Hiring] Global Recruiting Sector Lead @Mercy Ships

Role Description

The Technical Sector Lead provides strategic leadership for volunteer recruitment. This leader is responsible for driving a proactive, talent-sourcing approach that ensures Mercy Ships attracts and engages qualified volunteers for critical maritime positions.

Working closely with global stakeholders, the Technical Sector Lead aligns workforce planning and recruitment strategies with operational needs, helping deliver a consistent "One Global Experience" for every volunteer throughout the recruitment journey.

In addition to acting as a champion for a professional, mission-centered candidate experience that reflects Mercy Ships' values, culture, and Community of Faith.

How You Will Contribute

• Leadership and Team Management
  • Directly lead, mentor, and oversee the work of Global Recruiters assigned to the sector to ensure they meet sourcing, applicant, and engagement targets.
  • Supervise the sourcing leads, managing the Talent Community, and phone screens.
  • Foster a "growth and development focus" within the team, utilizing the 15% rule to encourage living at the edge of competence and learning through calculated failures.
  • Provide regular performance feedback to Recruiter and ensure they are trained in Boolean search techniques and data mining.
• Strategic Sourcing and Pipeline Development
  • Create and execute sector-specific strategic recruitment plans that align global efforts with both current and future staffing requirements.
  • Shift recruitment efforts toward proactive sourcing, identifying and engaging high-quality talent through professional organizations, niche job boards, and social media platforms.
  • Utilize Volunteer Personas to tailor messaging and attraction strategies based on universal human motivators and specific sector needs.
  • Develop relationships with global professional networks to create a sustainable pipeline of qualified candidates for critical and hard-to-fill roles.
• Data Literacy and Reporting
  • Track and analyze recruitment metrics to evaluate strategy effectiveness and make data-driven adjustments.
  • Prepare and present regular reports that aid in identifying the Problem, Strategy, and Impact—to drive action.
  • Utilize and advocate for the Single HR Solution (Greenhouse/Salesforce) to maintain a "360-degree view" of candidates.
  • Manage sector-specific Recruiter Dashboards to monitor pipeline health and workload distribution.
• Global Liaison and Stakeholder Collaboration
  • Act as the main liaison between the International Support Centre (ISC) and Sector Recruitment teams ensuring alignment and consistency.
  • Conduct bi-weekly meetings with national offices to communicate staffing needs, address local challenges, and provide updates on qualification standards.
  • Foster a "blame-free environment" where process failures can be raised constructively to build and maintain trust and collaboration.
• Excellence in Volunteer Experience
  • Uphold the Mercy Ships core values ensuring our approach and engagement aligns with 2,000-year-old model of Jesus.
  • Ensure a seamless transition for volunteers from selection to onboarding. Actively engage in problem solving to ensure candidates move through the selection process and are ready for onboarding.

Qualifications

• Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy.
• Able to contribute to community life, requiring stable and healthy interpersonal skills.
• Experience in NGO, humanitarian, or international environments preferred.
• Demonstrated experience working across time zones and diverse cultures.
• A strong customer service orientation, with excellent listening, interpersonal, written, and oral communication skills.
• Demonstrated ability to proactively source and engage passive candidates.
• Intermediate Analytical skills with the ability to interpret recruitment metrics and dashboards.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 5 years of experience in recruitment, with proven leadership in managing global or cross-functional teams, technical experience preferred.
• Experience in NGO, humanitarian, or maritime recruitment preferred.
• Proficiency in Salesforce and Applicant Tracking Systems, Greenhouse Preferred.
• Successful completion of Mercy Ships Entry Training will be required within the first year.

Benefits

• Compensation range for this position is $65,000 - $70,000.
• This is a full-time, REMOTE position that requires domestic and international travel.
• Compensation range listed is for U.S hires only. Actual compensation may vary dependent upon location of hire.

Company Description

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.