[Hiring] Field Credentialing Representative @Agiliti

Role Description

The Field Credentialing Representative ensures that all medical staff members maintain current credentials and licenses to work legally in the field. They will monitor upcoming renewal dates and work with current employees and new hires to advise them of the required steps to maintain their credentials. They ensure that all personnel and services adhere to facility and staff policies, department guidelines, regulations, and government laws.

• Collects new hire information and facilitates credentialing process for employees.
• Manages roster; performs daily review and update of new hire report.
• Monitors credentialing inbox to ensure proper completion of escalations.
• Works closely with internal and external customers, ensuring the credentialing process is completed correctly, within established timeframes.
• Maintains the training feed in partnership with Learning & Development team.
• Assists in tracking the credentialing budget and reports monthly expenses.
• Responds to all new hire requests; registers new hires at necessary Vendor Credentialing Organizations (VCO), such as HealthTrust, Symplr, Parallon, etc.
• Runs each new hire through a background check, including a drug test, employment verification, and education verification if applicable.
• Works with employees to secure any necessary documentation such as immunizations, vaccinations, training/attestation letters, etc. and uploads to the appropriate VCO.
• Collects and processes significant amounts of verification and accreditation information.
• Identifies discrepancies in information and conducts follow ups.

Qualifications

• Bachelors degree preferred with 1-3 years HR experience or equivalent experience facilitating compliance standards.
• Proficient with computer systems and software applications such as word processors and spreadsheets.

Requirements

• Demonstrates a working knowledge of contracting policies, procedures, and processes.
• Communicates effectively with a diverse workforce.
• Maintains a high level of confidentiality and professionalism.
• Learns and understands client specific protocols for multiple clients.
• Displays database management skills including querying, reporting, and document generation.
• Ensures timely renewal of licenses and certifications.
• Records and tracks credentialing statistics.
• Pays close attention to detail.
• Responds to unexpected requests.
• Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
• Takes a proactive approach in communicating topics in person, over the phone, and in writing.
• Displays consistent conflict resolution skills.
• Exemplifies teamwork and shows respect for others.
• Adapts to an ever changing work environment.

Benefits

• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Saving Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.