[Hiring] Escrow Supervisor @LoanCare

Role Description

We are seeking to fill the role of Escrow Supervisor - Remote. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Supervise, coach, counsel and develop assigned staff.
• Handle administrative functions related to Human Resources, e.g., scheduling, time off reports, performance reviews and disciplinary actions.
• Implement and monitor key controls; manage appropriate operational risks.
• Regularly review departmental workflows, performance impacts and implementation of new processes and strategies that affect the Escrow Department.
• Establish group policies and procedures and recommend strategies and priorities for supporting the SLA deliverables.
• Prepare or review various Escrow Department reports, forms, correspondence, e-mail messages, logs, and budget.
• Collaborate with other departments to discuss and resolve complex loan issues.
• Review and resolve all open client requests within SLAs; provide detailed explanation of resolution.
• Review loan data to validate tax, hazard, and other escrowed items.
• Research illogical collection amounts, due dates, or large changes in payment.
• Document findings by adding notes to the loan.
• Process requests received from the mortgage holder, clients, or other departments.
• Perform second-review quality checks on work completed, validation of processors research.
• Create and review edit reports to identify issues and workflow needs.
• Update or create training, procedures, and job aids as needed.
• Identify areas for improvement and assist management with action plans.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 2-4 years of supervisory experience needed.
• Strong verbal and written communication skills.
• Ability to work independently and handle multiple tasks.
• Working knowledge of escrow functions relating to the mortgage servicing industry.
• Ability to successfully prioritize and meet deadlines.
• Inquisitive, problem-solver, analytical mind-set, organization skills and excellent follow-up skills.
• Possess good written and verbal communication skills.
• Ability to provide training, display and instill strong work ethic, and implement best practices.
• Data entry and 10 key calculator skills.
• Practical use with personal computer including Excel, Word, PowerPoint, and internet research.
• Ability to provide clear direction and possess good management skills.
• Strong attention to detail; you will use this talent to maintain our quality standards.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.