[Hiring] Employment Specialist @Brown & Brown Insurance

Role Description

The Employment Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for:

• Supporting Ticketholders with outlining their personalized employment goals.
• Drafting Individual Work Plans on how they will achieve their goals.
• Providing ongoing supports to assist them in their path to self-sufficiency.
• Services provided may include:
  • Resume support
  • Interview preparation
  • Job search assistance
  • Education on how work and earnings may impact their Social Security benefits
• Conducting outbound calls to screen potential program participants.
• Assessing eligibility and answering questions to help individuals make informed decisions about returning to work.

This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. Experience with the Ticket to Work program or providing employment services and caseload management is strongly preferred.

Essential functions include:

• Supporting end-to-end activities with Ticketholders.
• Engaging in outbound and inbound calls and emails to educate and screen potential program participants.
• Serving as a primary point of contact to assigned Ticketholders.
• Identifying personalized employment goals and completing Individual Work Plans (IWPs).
• Assisting assigned Ticketholders during the job acquisition phase.
• Ensuring adherence to program rules and requirements.
• Collaborating with team members to support overall program operations.

Qualifications

• 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred.
• Work Incentive Practitioner Credentials (WIP-C) preferred.
• Experience and confidence in high volume outbound educational calls to warm leads.
• Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field.
• Able to pass a Social Security Administration (SSA) Suitability background screening.
• Proficiency in Salesforce or similar CRM platforms preferred.

Benefits

• Competitive compensation.
• Remote opportunity available with equipment provided.
• Full-time schedule - M-F 830am - 530pm EST.
• Comprehensive medical, dental, and vision coverage.
• Access to covered mental health resources.
• A competitive 401k match.
• Employee Stock Purchase Program available to all teammates.
• Tuition reimbursement.
• Generous paid time off plan and paid holidays.
• Joining a culture of caring that values diversity of thought and background.
• Regularly scheduled team meetings and one-on-one development time with your leader.