[Hiring] Employee Success Business Partner @Veeva Systems

Role Description

The ESBP role at Veeva is fiercely customer-centric—our "customers" being the internal managers and teams they lead. We call ourselves "Employee Success" (ES) because our focus is fundamentally different from traditional Human Resources. Modeling ourselves after high customer-service organizations like Starbucks and Disney, our core mission is Service Excellence. We view HR as an exercise in Operational Excellence rather than governance, with our true purpose being to enable, empower, and give energy to our internal partners so they can push the business of Veeva forward. We believe that Employee Success directly drives Customer Success.

Our Two Core Mandates

• Service Excellence & Trust: Build foundational credibility by delivering frictionless, high-quality support across core ES processes, helping managers drive excellence and create highly productive teams.
• Strategic Catalyst (The GM Mindset): Operate as a "business person who does ES." You will partner with business leaders, and you must think like a business leader yourself. Those who are successful in this role bring a General Manager's mindset to concepts like talent density and business velocity.

What You'll Do

• Support business leaders in driving core ES process
• Proactively ensure that ES process and policy does not inhibit or slow down your support groups
• Provide managers with counsel, subject guidance, and support in areas like employee relations, change management, and compensation
• Help managers tie their business objectives to talent profiles and people strategies
• Act as a customer-first, people-oriented solutions consultant by providing thought partnerships and useful tools for the leaders you support
• Support managers in fostering a culture of excellence within their teams through performance management and talent management
• Contribute to the evolution of the Employee Success Business Partner team through thought partnership and various projects

Qualifications

• 6+ years of professional work experience
• 2+ years experience in consultative-type roles
• Experience in facilitating the various phases of the employee life cycle
• Deep understanding of business operations and economics
• Skillful communicator who's adept at influencing and building trust by knowing when to 'lean in' or 'lean back'
• Ability to analyze, synthesize, and interpret complex data or information
• Skilled at creating impactful business-oriented people solutions through creative thinking and analysis of complex inputs
• Highly resourceful and comfortable working with ambiguity
• A forward-looking, self-driven hustle
• Growth mindset

Requirements

• 6+ years of professional work experience
• 2+ years experience in consultative-type roles
• Experience in facilitating the various phases of the employee life cycle
• Deep understanding of business operations and economics
• Skillful communicator who's adept at influencing and building trust by knowing when to 'lean in' or 'lean back'
• Ability to analyze, synthesize, and interpret complex data or information
• Skilled at creating impactful business-oriented people solutions through creative thinking and analysis of complex inputs
• Highly resourceful and comfortable working with ambiguity
• A forward-looking, self-driven hustle
• Growth mindset

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

Base pay: $75,000 - $175,000. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.