[Hiring] Director of Labor Relations @Delaware North

Role Description

Delaware North is hiring a full-time Director of Labor Relations to join our team at our global headquarters in Buffalo, New York. As the Director of Labor Relations, you will be responsible for supporting a proactive, business-focused labor strategy across the organization.

Due to the travel required for this position, we are open to candidates on a remote basis. If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation in a collaborative environment, we encourage you to apply and take the next step in your career with Delaware North.

Responsibilities

• Work closely with human resources, operations, legal, and senior leadership to support consistent labor practices, strengthen manager capability, and promote effective relationships with union partners and team members.
• Support the development and execution of labor relations strategies that align with business priorities, operational needs, and collective bargaining obligations.
• Assist with collective bargaining preparation, contract interpretation, grievance handling, arbitration preparation, and labor-management meetings.
• Partner cross-functionally to assess labor risk, resolve workplace issues, and ensure consistent application of collective bargaining agreements and company policies.
• Provide guidance to field leaders and business partners on labor relations fundamentals, including contract obligations, documentation, issue prevention, and manager coaching.
• Conduct research, prepare materials, track action items, and support follow-through related to negotiations, grievances, labor-management discussions, and other labor matters.

Qualifications

• Minimum of 10 years of collective bargaining agreement (CBA) labor relations experience required, preferably in the hospitality or service industry, but will consider all industries.
• Experience working with Union Here or UFCW a plus.
• Juris Doctor degree is desirable.
• Relationship Management skills, including strong interpersonal and communication skills.
• Ability to work in a team environment, but also able to work autonomously.
• Able to travel 35%+ of the time.

Physical Requirements

• Ability and willingness to travel approximately 35%+ to support business needs, labor matters, negotiations, and field leader partnership.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level, as well as individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Generous friends-and-family discounts at many of our hotels and resorts.