[Hiring] Director, Employee Relations @CareSource

Role Description

The Director, Employee Relations serves as a strategic HR leader and trusted advisor to executive leaders, HR Business Partners, Legal, Compliance, and HR Centers of Excellence. This role establishes and leads the enterprise employee relations strategy, governance framework, and standard practices to ensure consistent, compliant, and effective resolution of workplace matters across the organization. The Director provides guidance on complex, high-risk, and precedent-setting employee relations matters; strengthens leader capability; advances talent, organizational effectiveness, engagement, performance, and change management initiatives; and uses data-driven insights to support a positive, accountable, and high-performing work environment.

• Establish and lead the enterprise employee relations strategy, governance framework, escalation model, and standard practices.
• Provide strategic employee relations leadership and guidance to executive leaders, business leaders, HR Business Partners, and Centers of Excellence.
• Develop and implement proactive employee relations strategies, practices, and risk mitigation plans.
• Independently advise on and resolve complex employee relations matters.
• Serve as a senior advisor on high-risk, complex, and precedent-setting employee relations matters.
• Oversee thorough, timely, and well-documented investigations.
• Provide leadership and oversight for policy interpretation, performance management, and accountability practices.
• Build leader and Employee Relations team capability by providing coaching, tools, and guidance.
• Collaborate with business leaders to understand organizational challenges and develop actionable plans.
• Partner with HR Business Partners and Leadership to drive employee engagement action planning initiatives.
• Partner with HR Business Partners and Centers of Excellence to drive change management efforts.
• Analyze employee relations trends, engagement metrics, exit data, HR metrics, and case activity.
• Own employee relations dashboards, case trend reporting, and other key measures.
• Lead the review, development, and standardization of employee relations policies and procedures.
• Design, update, and deliver employee relations training for leaders and employees.
• Lead, coach, and develop Employee Relations team members or cross-functional partners.
• Ensure employment practices comply with applicable federal and state employment laws.
• Utilize authorized AI-enabled tools to enhance communications and employee relations processes.
• Perform any other job related duties as requested.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management or a related field required.
• Master's degree in Human Resources, Business Administration, Management or a related field preferred.
• Equivalent years of relevant work experience may be accepted in lieu of required education.
• Seven (7) years to ten (10) years of progressive Human Resources experience required.
• Three (3) years of leadership experience required.
• Experience leading an employee relations function required.
• Experience partnering with Legal and Compliance on complex investigations required.
• Experience leading or supporting organization change initiatives preferred.
• Experience using HR information systems and data analytics preferred.

Requirements

• Strong strategic HR leadership skills.
• Executive presence and the ability to build trust and influence decisions.
• Excellent written, oral, presentation, and interpersonal communication skills.
• Up-to-date knowledge of employment laws and workplace trends.
• Strong critical thinking, judgment, and decision-making skills.
• Ability to navigate ambiguity and manage sensitive employee relations matters.
• Demonstrated ability to coach leaders and strengthen manager capability.
• Ability to analyze HR metrics and employee relations trends.
• Strong organizational, time management, multitasking, and prioritization skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to design and facilitate employee relations training.
• Proficiency with Microsoft Office and working knowledge of approved AI-enabled tools preferred.
• Commitment to providing exceptional service to internal stakeholders.

Benefits

• Compensation Range: $135,600.00 - $237,400.00.
• Potential for a bonus tied to company and individual performance.
• Comprehensive total rewards package focused on employee well-being.

Licensure and Certification

• None

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time.
• Travel is not typically required.

Company Description

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.