[Hiring] Director, Mission Volunteer Engagement @National Multiple Sclerosis Society

Role Description

The Director, Mission Volunteer Engagement is responsible for driving the performance and strategy execution and continuous improvement of the volunteer-led mission delivery efforts across the country including the MS Ambassador Program. This leader is responsible for the performance of a team of regional volunteer engagement managers and an assistant director, driving recruitment, training, engagement, and recognition efforts for a national corps of mission volunteers.

The Director ensures that volunteer roles are impactful, well-supported, and strategically aligned with the Society’s mission delivery priorities. This position plays a key role in amplifying community voice and lived experience through volunteer storytelling, education, and outreach, while building organizational capacity through volunteer-powered programs and efforts.

Location Requirements

• Remote - Flexible Location
• Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.
• This role directs regional market-based roles; therefore could require regular, in-person attendance at meetings, constituent interactions, and events as well as travel as required and necessary up to approximately 50% of the work time.

Compensation

The estimated hiring compensation range for this role is $75,000 - $85,000. Final offers will be based on the candidate's geographic location, career experience, and may vary from this range due to these and other factors.

Main Responsibilities

• Team Leadership & Talent Development
  • Lead, coach, and develop a team of staff who support volunteer recruitment, onboarding, training, and recognition across multiple regions.
  • Build a high-performing, inclusive team culture grounded in collaboration, innovation, and accountability.
  • Provide feedback and coaching to support performance and professional growth.
  • Align staff goals and priorities with the national volunteer engagement strategy.
• Volunteer Program Execution & Oversight
  • Oversee national implementation of the MS Ambassador Program, including role design, recruitment pipelines, and mission-aligned activities.
  • Ensure training, tools, and systems are in place to support volunteer effectiveness and consistency.
  • Guide implementation of volunteer-led programs in collaboration with community program and digital program teams.
  • Support expansion of volunteer roles in alignment with strategic priorities (e.g., outreach, advocacy, education, storytelling, support).
• Volunteer Experience & Engagement
  • Champion a volunteer experience that is inclusive, engaging, and impactful.
  • Ensure volunteers are recognized, retained, and empowered to contribute meaningfully.
  • Embed the voice and lived experience of MS Ambassadors into program planning and execution.
  • Use data and feedback to improve volunteer satisfaction and performance.
  • Identify ways to reduce barriers and streamline intake, training and overall engagement of volunteers.
• Cross-Functional & Community Collaboration
  • Identify new ways to increase opportunities and connections through mission volunteer initiatives.
  • Collaborate and plan in synergy with internal partners (e.g., Digital Programs, Marketing & Communications, Risk Management, Development, Healthcare Access, Advocacy, People & Culture) to align messaging and optimize volunteer visibility and impact.
  • Support collaboration and plan in synergy across regional teams to ensure integration of volunteer efforts into broader community programs.
  • Serve as an internal advocate for volunteer engagement and volunteer-powered mission delivery.
• Operational Excellence & Innovation
  • Guide planning, tools, workflows, and infrastructure that enable staff and volunteers to perform effectively.
  • Support budget development and monitor resource allocation for volunteer engagement.
  • Track and analyze volunteer engagement metrics and performance indicators to drive improvement.
  • Support risk management and compliance processes related to volunteer engagement.
  • Promote innovation in how volunteers engage with communities and amplify the Society’s reach.

Qualifications

• 5–7+ years of experience in volunteer management or mission engagement, with at least 2 years supervising staff or leading a team.
• Bachelor’s degree in nonprofit management, public administration, communications, or related field; Master’s preferred.
• Demonstrated experience building inclusive volunteer strategies and managing volunteer programs at scale.
• Strong coaching and leadership skills with a commitment to developing others.
• Excellent communication and interpersonal skills, especially across diverse populations.
• Experience with CRM systems or volunteer management platforms preferred.
• Passion for elevating lived experience and community voice in mission work.

Preferred Qualifications

• Develops Talent – Invests in team growth through coaching, mentoring, and continuous feedback.
• Builds Inclusive Teams – Creates a collaborative and engaging team environment where all voices are valued.
• Drives Results – Sets clear goals, removes barriers, and ensures follow-through on strategic priorities.
• Fosters Volunteer Leadership – Equips volunteers to serve as mission ambassadors and trusted messengers.
• Communicates with Purpose – Connects day-to-day work with the organization’s broader mission and impact.

Benefits

• Considerable Paid Time Off Plan
• Paid Holidays
• 401k Retirement Savings Plan with Society match
• Commuter Benefit Plan
• Comprehensive Health & Welfare benefits including:
  • Medical
  • Dental
  • Vision
  • Flex Spending Accounts
  • Life Insurance
  • Disability Coverage
  • Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings.
• Opportunity for career development through structured and transparent approaches.

Application Instructions

We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!

Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.