[Hiring] Defined Contribution Team Manager @Alight

Role Description

This role will lead a team of Registered Representatives who support participants in employer-sponsored retirement plans. You’ll help deliver effective client and participant experiences while supporting payment processing, retirement-plan education, and financial wellness services.

Responsibilities

• Partner with the Financial Services team to monitor and continuously improve service quality, with a focus on associate development.
• Coach and develop Registered Representatives through ongoing feedback, timely coaching, and support.
• Complete required monthly call evaluations and conduct silent monitoring when appropriate.
• Administer applicable customer care and HR policies and support performance-management processes.
• Manage compensation and pay processes for aligned Registered Representatives within established budgets and guidance.
• Support associates in achieving service and performance metrics, including handle-time and schedule-adherence expectations.
• Provide Registered Representatives with program, policy, procedure, and tool expertise, with a focus on effectively resolving customer concerns and escalations.
• Provide guidance related to defined contribution plans, including distributions, loans, investment choices, and plan-specific provisions.
• Build knowledge of financial wellness solutions and effectively communicate relevant information and direction to the team.
• Identify opportunities to improve processes, desktop tools, and client procedures and share recommendations with appropriate partners.
• Maintain compliance with applicable AFS Written Supervisory Procedures (WSPs) and FINRA supervisory requirements.
• Contribute to the development of AFS supervisory procedures and help ensure policies and client interactions meet applicable regulatory requirements.

Qualifications

• Possess FINRA Series 6 and Series 63 licenses.
• Ability to obtain a Series 24 or Series 26 license within six months of hire.
• Experience in financial services and/or the 401(k) and retirement-benefits industry.
• Advanced knowledge of investments and employer-sponsored retirement plans.
• Working knowledge of qualified retirement-plan requirements.
• Intermediate knowledge of relevant compliance, regulatory, and legislative requirements.
• People leadership experience in a contact center or customer-service environment.
• Experience coaching and developing team members.
• Experience creating and maintaining audit and compliance procedures.
• Experience handling customer escalations and complaints.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our Commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected] .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to Work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Salary Pay Range

• Minimum: 60,000.00 USD
• Maximum: 70,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight.