[Hiring] Contractor Recruiter Specialist @First American

Role Description

This role provides various support functions for the Contractor Relations team in the Home Warranty Division.

• Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures.
• Answer questions regarding the entire hiring process, documenting each call.
• Assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.

Qualifications

• High School Diploma or equivalent; some college preferred.
• 2+ years vendor management, Customer Service, Sales, or outbound telesales experience.
• Home Warranty or real estate experience desirable.
• Basic Commercial Insurance knowledge.
• Good organizational skills with the ability to prioritize and follow up.
• Good listening, verbal and written communication skills.
• Proven customer service skills.
• Detail oriented.
• Working knowledge of Microsoft Office.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Strong decision making, problem solving and conflict resolution skills.

Requirements

• Effectively manage and fill/close acquisition request from area managers.
• Assist contractors with basic questions regarding home warranty procedures and policies.
• Consistently overcome contractor objections and take every opportunity to partner with prospective contractors.
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network.
• Setup both physical and digital contractor profiles.
• Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies.
• Assist contractors with first time billing through First American’s online contractor portal.
• Negotiate pricing with contractors within First American guidelines.
• Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
• Train all new employees in First American’s procurement processes and procedures.
• Track and keep current all state license requirements.
• Assist existing contractors with processing company name changes including both physical and digital profiles.
• Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
• Research and distribute leads to the team regarding hard to hire areas.
• Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools.
• Work with Marketing Department on creating new ways to market First American to contractors.
• Assist the Manager in daily and monthly reporting on production.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.