[Hiring] Client Services Lead @Manpower

Role Description

Are you looking for a career with purpose? Your search ends today! Talent Solutions RPO is seeking a Client Services Lead to oversee the process and performance of a key client program, who has the drive to understand talent, help your team develop their recruiting skills, and improve our processes and approaches for doing business. You will use your strong management, organizational and coaching skills to drive all aspects of recruitment and ensure your team provides exceptional customer service to our candidates and clients.

Our challenge to you:

• Put People to Work! Connect with motivated candidates to learn about their skills, match them to job opportunities and develop pathways to help them achieve their career goals.
• Get Creative in Building Relationships! Devise new and innovative ways to leverage your social networks and industry communities to build a strong pipeline of in-demand candidates and loyal clients.
• Help the Team Hit Their Goals! Own your workload and take initiative to deliver on metrics and commitments without letting distractions get in the way of success.
• Build the Team's Expertise! Help the team develop their expertise and adapt to the fast-paced and changing world of work by strengthening their areas of specialty.

Role Purpose:

• A Client Services Lead oversees full-cycle recruitment processes and the performance of recruitment teams to ensure the delivery of exceptional service to our candidates and clients.
• Responsible for driving continuous improvement of all aspects of talent management within a ManpowerGroup Solutions client.

Accountabilities:

• Results & Strategy
  • Leverage knowledge of role design and market intelligence to influence and advise clients on talent needs and recruitment strategy.
  • Oversee the execution of program-specific KPIs and consult the business on opportunities for technical and strategic process improvements and efficiencies.
  • Define and document best practices and tools which enable performance and overall program health.
  • Exceed client expectations and expand sphere of influence within client portfolio to build loyalty and expand opportunities.
• People Leadership
  • Manage, inspire and lead a delivery team committed to exceptional results and delighting clients and candidates. Average span of control 5-8 direct reports.
  • Oversee the quality of delivery and service team and mitigate risks to account health and client satisfaction. Coach and train on recruiting best practices, processes, and technologies.
• Client & Candidate
  • Drive candidate satisfaction and loyalty by delivering on commitments and providing an exceptional hiring experience.
  • Own and expand relationships with clients and pursue opportunities to expand sphere of influence, monitor engagement and develop deeper understanding of client.
• Thought Leadership
  • Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms.
  • Understand and educate client and program teams on the dynamics of the local market, labor and workforce management.

Qualifications

• Industry: 3+ years in an HR Leadership role managing people.
• Must live in the MT or PT time zone.
• MUST work the following hours:
  • 9:00 - 6:00 PT Mon - Wed
  • 7:00 - 3:30 PT Sat & Sun (30-minute lunch on these days)
• Experience working in a shared services environment is helpful.
• Education: High school diploma or equivalent.

Requirements

• Nice to Have
  • Education: Associate’s or bachelor’s degree.
  • Management: Experience or exposure to people or project management.

Benefits

• ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K.