[Hiring] Client Services Director @Sedgwick

Role Description

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

• Apply your client service and account management expertise to build strategies that strengthen client relationships, satisfaction, and retention.
• Lead complex client programs and deliver strategic solutions for organizations with sophisticated service models and evolving business needs.
• Partner across operations, information technology, and business development to remove barriers and continuously improve the client experience.
• Use client insights, program trends, and stewardship reporting to identify opportunities, address concerns, and support successful renewals.
• Drive business growth by identifying cross-selling opportunities and negotiating service plan improvements that create value for clients.
• Lead and develop Client Services professionals supporting complex programs while leveraging Sedgwick’s broad global network of expertise.
• Take advantage of professional development and growth opportunities while enjoying flexibility and autonomy in your work and career path.
• Access diverse and comprehensive benefits designed to support your mental, physical, financial, and professional needs.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• CPCU, AIC and/or ARM or other related designations preferred.
• Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
• Line of Business Experience: Liability and Workers Compensation Preferred.

Requirements

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.