[Hiring] Client Service Manager @Aires

Role Description

An excellent career opportunity is currently available for a Client Service Manager reporting to the Aires West Coast Region. This exciting opportunity is in a high growth environment where you will utilize your experience to manage the overall client relationship and service experience.

• Manages the client relationship and service experience for clients of low to moderate volume and complexity.
• Works closely and continuously with clients to build strong and enduring partnerships.
• Collaborates with internal teams through the use of strong communication skills to facilitate the delivery of world-class customer service and get results.
• Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes.
• Provides training to new and existing team members on client specific policies and processes.
• Provides strategic guidance to help clients achieve their mobility objectives by leveraging Aires’ technology, products and services.
• Proactively monitors client programs, project outcomes, and overall satisfaction.
• Leads implementation and client transition process for low to moderate volume clients.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers.
• Drives business and strategy review process.
• Applies retention and recovery strategies to retain longstanding client relationships.

Qualifications

• High School Diploma/GED required, Associate’s or Bachelor’s degree preferred.
• Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate.
• Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications are a plus.
• Exemplary interpersonal skills a must, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions.
• Must be willing to travel for client visits 25%-30% of the time, including overnight stays, and participate in the business development process, as needed.
• Must be willing to work west coast (pacific time) hours.

Requirements

• Excellent customer service and administrative skills.
• Computer literacy with MS Office products, and ability to grasp proprietary software.
• Demonstrated ability to manage multiple competing tasks.
• Ability to follow policies and procedures.
• Can-do attitude.
• Genuine desire to help others.
• Team oriented mindset, with a strong sense of care and urgency.
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

Benefits

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility.
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%.
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development.
• A comprehensive benefits package, including a 401K match.
• Remote work environment - Candidate must be located on the West Coast. Relocation assistance is not provided.