[Hiring] Child Welfare Permanency Specialist @State of North Carolina

Role Description

The Region 3 Child Welfare Permanency Specialist provides monitoring, training, technical assistance, consultation, and coaching to county child welfare programs within assigned counties. This position supports continuous quality improvement efforts by evaluating program performance, reviewing records and data, identifying areas for improvement, and assisting counties in implementing strategies that strengthen service delivery and outcomes.

The Specialist works collaboratively with county leadership and staff to ensure compliance with federal regulations, North Carolina General Statutes, Administrative Rules, and child welfare policies. Through ongoing consultation and performance monitoring, this position promotes consistent practice, accountability, and positive outcomes for children, adults, and families.

Key Duties Include:

• Monitor county child welfare programs within an assigned region to assess program performance, service delivery, and compliance with applicable federal and state requirements.
• Provide training and technical assistance to county child welfare staff, supervisors, and leadership to support policy implementation and program improvement.
• Facilitate and direct Continuous Quality Improvement (CQI) activities, including identifying performance gaps, developing improvement strategies, and monitoring progress toward desired outcomes.
• Conduct on-site and virtual consultation and coaching to support county staff in applying policy, strengthening practice, and addressing operational challenges.
• Review case records and related documentation to assess compliance, quality of practice, and adherence to program standards.
• Analyze performance measures, outcome data, and other program metrics to identify trends, strengths, risks, and improvement opportunities.
• Develop and communicate recommendations based on record reviews, data analysis, and quality improvement findings.
• Assist counties in implementing corrective actions, practice improvements, and system changes designed to enhance program effectiveness and outcomes.
• Build and maintain collaborative professional relationships with county departments, community partners, and stakeholders to strengthen service delivery and improve outcomes for children, adults, and families.
• Ensure county child welfare programs remain aligned with federal regulations, North Carolina General Statutes, Administrative Rules, and established child welfare policies and procedures.

Qualifications

• Experience interpreting and applying North Carolina child welfare statutes, rules, policies, and best practices to provide guidance, consultation, technical assistance, and training to county child welfare staff, supervisors, and leadership.
• Demonstrated experience leading change management and implementation efforts within child welfare programs, including providing intensive technical assistance and facilitating Continuous Quality Improvement (CQI) processes to improve program performance and outcomes.
• Experience analyzing child welfare performance data, case review findings, and quality assurance results to identify trends, assess compliance, and support data-informed decision-making.
• Expertise in building collaborative partnerships with county agencies and stakeholders to support program improvement, policy implementation, and positive outcomes for children and families.
• Skilled in developing and maintaining effective partnerships with county child welfare agencies, leadership, and stakeholders to support program improvement initiatives and enhance outcomes for children and families.
• Documented experience assessing program operations, identifying performance and practice improvement opportunities, and supporting the implementation of strategies that strengthen compliance, service delivery, and program outcomes.

Requirements

• Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience.
• OR Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience.
• OR An equivalent combination of education and experience.

Benefits

• Health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Paid vacation, sick, and community service leave.
• Paid parental leave for eligible employees.