[Hiring] Benefits Assistant @Ivy Tech Community College

Role Description

Assists the Executive Director of Employee Benefits in the administration and compliance of the College’s health and welfare benefit programs, retirement savings plans, BeLively wellness program, and leave of absence benefits. This includes processing, auditing, and managing workflows within the College’s benefit administration system, Workday.

The Benefits Hub provides centralized benefits support to the entire college through a shared service model. The team operates through two primary functional areas:

• Leave of absence administration, employee wellness, and retirement plan administration.
• Traditional employee benefit programs, including health, dental, vision, and life insurance.

Although all Benefits Assistants share a common set of administrative responsibilities and provide customer service through the centralized Benefits Hub, day-to-day responsibilities will vary depending on the assigned functional area. This structure allows team members to develop specialized knowledge in their respective areas while working collaboratively to provide employees with accurate, timely, and consistent benefits support.

The shared service model also provides opportunities for cross-training, collaboration, and continued professional growth and development.

Qualifications

• A high school diploma (or equivalent) with related benefit experience is required.
• An associate's degree with related benefit experience is preferred.
• Experience with Workday or other HRIS or payroll processing systems is preferred.
• Proficient in Microsoft’s suite of applications, including Word, Excel, PowerPoint, and Outlook, required.
• Must be self-motivated and possess a strong customer service focus.
• Demonstrated abilities to determine priorities, organize, and process high-volume, detailed work.
• Must be able to compose correspondence and maintain confidentiality of sensitive data.
• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees.

Requirements

• Provide general administrative support for benefit and leave programs, including processing transactions, providing customer service, and managing outstanding tasks.
• Process employee benefit elections, enrollments, benefit changes, and leave of absence requests in Workday, including maintaining all required documentation and ensuring accurate record-keeping.
• Manage Workday alerts and inbox tasks, including appropriate follow-up with employees or campus HR on missing documents, to ensure timely processing.
• Process payroll adjustments due to benefit changes, enter timesheet data for employees on leave, and update employee contact information in Workday.
• Monitor and respond to emails in the shared Benefits Hub inbox with a focus on first contact resolution.
• Communicate with employees and campus human resources on leave of absence requests.
• Maintain and update contact information for insurance carriers and other benefit vendors.
• Process vendor notices and evidence of insurability notices in Workday.
• Assist with audits throughout the year for employee benefits, leave of absence, and other benefits processes.
• Assist in the evaluation and distribution of ACA health plan offers and 1095-C tax documents.
• Maintain and protect the confidentiality of all employee files, ensuring accuracy of information.

Benefits

• Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
  • Dental plan with no-cost preventive services and coverage for orthodontia.
  • Vision plan with low-cost exams and allowances for glasses or contact lenses.
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
  • Wellness program with opportunities to earn $250 in Wellness Rewards.
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years.
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
  • Short-term and long-term disability benefits.
• Educational Benefits
  • Fee remission for employees, spouses, and dependent children.
  • Tuition assistance for undergraduate, graduate, and doctoral programs.
  • Paid professional development opportunities.
• Work‑Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess.
  • Flexible work arrangements where available.
  • Paid childbirth recovery leave (8 weeks).
  • Paid parental leave (4 weeks).
• Additional Perks
  • Eligibility for Public Service Loan Forgiveness.
  • Additional discounts on gym memberships, transportation, and various retail services.