[Hiring] Leave of Absence Case Manager @Puzzlehr
Apr 04, 2025 - Puzzlehr is hiring a remote Leave of Absence Case Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.
Role Description
The Leave of Absence Case Manager oversees and administers employee leave requests and accommodations requiring specialized attention for our clients’ employees. You’ll apply your already established skillset and knowledge to administer leave requests arising under FMLA, ADA, state/local laws and short- and long-term disability plans. You’ll also work in partnership with our clients following all SOP’s while providing them and their employees a top-notch service experience. You’ll be working with various systems to administer employee leave situations. This position works in tandem with internal colleagues across various groups. The role may also require working with 3rd party providers as needed to support our clients and their employees.
- End-to-end administration of the leave process including documentation, determining eligibility and accounting for intermittent and reduced-schedule leave.
- Develops and maintains relationships and communications with internal partners, clients, client employees and 3rd parties as required.
- Communicates with employees regarding their needs and available solutions.
- Ensure that employees are aware of their responsibilities and of documentation and notice requirements required in the process of qualifying for and taking leave.
- Advises on the interaction of leave laws with paid-time-off and short-term and long-term disability benefits.
- Facilitates and coordinates all aspects of the leave management process for our clients and their employees.
- Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices.
- Maintains knowledge of all applicable leave and accommodation laws including FMLA, ADA and state/local laws.
- Ensure that leave and accommodation request records are complete and accurately maintained, which includes adhering to, creating and updating SOPs.
- Update Monday.com LOA Board for each client timely and maintain communications/updates for a real-time leave database.
- Maintain SLAs with response times to employees and clients.
- Coordinate with payroll and benefits teams to provide applicable leave information and tracking.
- Preserves confidentiality of employee medical documentation and files under HIPAA regulations.
- Communicates with internal staff, where appropriate, for escalations or assistance with complex situations.
- Assists or prepares client and employee correspondence.
- Performs other related duties as assigned.
Qualifications
- Bachelor’s degree and a minimum of three (3) years Leave Management experience required.
- SHRM-CP, PHR, PHRCa, SPHR or SHRM-SCP a plus.
- Experience in working with multiple benefits/payroll platforms preferred.
- Completion of specialized training on FMLA/Leave administration a plus.
- Federal and State LOA, STD, and ADA knowledge.
- Required state knowledge of two or more of the following state leaves: CA, NY, NJ, MA, OR & WA.
- Experience in high-volume leave case management environment supporting multiple leaves and states at the same time is preferred.
- Accustomed to working with clients, brokers, and third-party vendors.
- Excellent verbal and written communication skills.
- Excellent interpersonal, problem-solving, organizational, and customer service skills.
- Must be detail driven, attention to detail is a must!
- Must be adaptable to change in a growing organization.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite and other relevant software.
- Experience working in a document signature system.
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| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
