[Hiring] HR Operations Onboarding Specialist @Upstart

Role Description

As the HR Operations Onboarding Specialist at Upstart, you will coordinate onboarding activities, manage data workflows across internal People, Recruitment, and IT systems, and ensure compliance with background and I-9 requirements. You’ll serve as a go-to partner for internal teams and new hires, driving a seamless and delightful day 1 experience for new employees.

How you’ll make an impact

• Operate with trust & integrity: You treat sensitive information with care, knowing that trust is the foundation of great working relationships. Whether you're reviewing background checks, processing new hire transactions in Workday, or ensuring I-9s are completed compliantly, you handle data with professionalism, discretion, and a deep sense of responsibility.
• Communicate to connect: You know how to tailor your message to meet your audience—whether it’s a quick Slack to a teammate or a clear, timely email to a new hire or hiring manager. You ensure candidates, managers, the People team, and cross-functional partners are aligned and informed every step of the way.
• Own the outcome: You take initiative, move fast, and follow through. You coordinate laptop shipments, and address confirmations without missing a beat. If issues arise—whether it’s a data discrepancy across systems or a last-minute change to start dates—you stay steady, find a solution, and keep things moving forward.
• Champion the employee experience: You show up with empathy, responsiveness, and a service mindset. You field onboarding questions from candidates, managers, and recruiters—making each interaction an opportunity to build trust and confidence in our process. You know that a smooth start sets the tone for the entire employee journey.
• Sweat the details, deliver with pride: You have a sharp eye and a high bar for quality. You monitor data across multiple systems (HRIS, ATS, IT, headcount management) and catch inconsistencies and unblock bottlenecks. Every workflow, form, and message you touch reflects your commitment to accuracy, clarity, and delivering an exceptional experience.

Qualifications

• 1-3 years of HR experience, preferably in an HR operations, onboarding, or related role
• Proven ability to handle sensitive and confidential information
• Exceptional written and verbal communication skills, with the ability to tailor messaging to audiences at all levels of the organization
• Self-starter who can manage and prioritize multiple tasks in a fast-paced, collaborative environment
• A responsive, customer-service posture with excellent organization skills
• The ideal candidate will pay strong attention to detail as a habit and they will hold the quality of their work as paramount in all that they do

Requirements

• Experience using Workday and applicant tracking systems (e.g., Greenhouse)
• Working knowledge of I-9 and background check processes and tools (e.g. Equifax, Checkr)
• Experience in the tech industry

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
• Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
• Health Savings Account contributions from Upstart for eligible plans
• Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
• Paid time off, sick and safe time, and company holidays
• Paid family and parental leave to support caregiving and major life moments
• Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)