[Hiring] HR Admin @MoonPay

Role Description

We are seeking a detail-oriented HR Admin to join our People team on a fixed term contract. This role will serve as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate recordkeeping. You will play a critical role in supporting the employee lifecycle — from onboarding new hires to coordinating offboarding processes — while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to develop their operational experience in HR operations within a fast-paced, global environment, where tech-oriented solutions are the default.

What You Will Do

• Jira Ticket Management: Monitor the People Team Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
• Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new hire profile setup in Workday, Deel, and ADP.
• Building processes and SOPs: Assess employee-facing processes and look at how to make them scalable.
• AI optimisation: Use Claude, Gemini enterprise, and ChatGPT to envision and plan ways of reducing manual effort to deal with employee tickets.
• Offboarding Administration: Process offboarding requests, ensuring documentation is completed and filed accurately.
• Payroll support: Create and review monthly reports to inform our payroll manager about any changes across all payroll systems.
• Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
• Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.

Qualifications

• 3-6 years of experience in HR administration, People Operations, or a similar support role.
• Strong organizational skills with a detail-oriented approach to data management.
• Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems a plus).
• Ability to build and test robust processes.
• Ability to use AI to augment workflows, automate processes, and analyze data.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving skills and a proactive, service-oriented mindset.

Benefits

• 💰 Competitive salary package
• 🤝 Equity package: All employees have ownership at MoonPay
• 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
• 🚀 Moonshot award: We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
• 🏝 Unlimited holidays: Autonomy to choose when to work (and when to switch off)
• 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase
• 🩺 Private Healthcare benefits: To protect you and your loved ones
• 🍼 Enhanced parental leave: Spend more time with your loved ones without a second thought
• 📚 Annual training budget: Support for your training journey every step of the way
• 🪑 Home office setup allowance: Create the home office of your dreams
• 👛 Remote working allowance: Extra for utilities for those working fully remotely
• 💰 Monthly budget to spend on our products and zero fee crypto transactions
• 💰 Employee referral programme: Refer great people to receive 10K in USDC
• ✈️ Regular remote company offsites: Meet colleagues for high impact in-person sessions and hackathons
• 🚀 Working in a disruptive and fast-growing company where excellence is rewarded