[Hiring] Employee Relations Advisor @Capita

Role Description

Join Capita’s ER Hub as an Employee Relations Advisor for a 6-month fixed-term contract. You’ll be part of a knowledgeable, friendly team delivering exceptional guidance to managers and employees across the UK and ROI.

This role involves:

• Providing clear, consistent advice on a wide range of ER matters
• Supporting with absence management, welfare concerns, and OH referrals
• Advising on performance, disciplinary, grievance, and AWOL cases
• Guiding managers through appeals and flexible working requests
• Helping drive proactive absence management and smooth returns to work
• Promoting key risk assessments (maternity, stress, DSE, and more)
• Supporting conversations around mental health and workplace wellbeing
• Keeping cases up-to-date in our ER case management system
• Acting as a first point of escalation for ER Assistants

Qualifications

• Previous experience in an ER advisory role
• Good understanding of employment legislation and ER processes
• Excellent written and verbal communication

Requirements

• CIPD qualification (or working towards it)
• Experience in a shared service or high-volume ER environment
• Experience with case management systems
• Strong organisational skills and the ability to work at pace
• High attention to detail
• A collaborative team player
• Comfortable working remotely with reliable WiFi

Benefits

• UK home based
• Competitive salary
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
• Paid volunteering day with a charity of your choice
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
• Cycle2Work scheme, pension, life assurance, and more