[Hiring] Change Manager - HR Systems & Culture Transformation @Vonage

Role Description

As a Change Manager for our HR Systems & Culture Transformation, you will drive organizational adoption of critical HR system transformations and enable our journey to becoming the Best Place to Work by 2030. You'll ensure that technology and cultural transformations are not only implemented but understood, embraced, and sustained across the organization.

This role is for a 12 month fixed term contract, and we are ideally looking for someone who is based on the East Coast to closely align with teams both in the US and UK.

Your key responsibilities:

• Lead end-to-end change management for HR system transformations, including HRIS migrations (SuccessFactors), automation initiatives, and self-service enablement.
• Support Vonage's culture transformation roadmap by partnering with Culture Champions, HRBPs, and cross-functional stakeholders to embed culture behaviors into HR processes.
• Design and deliver multi-modal training programs, manager toolkits, and support structures (workshops, office hours, guides, videos) tailored to diverse user groups.
• Develop and execute comprehensive communication strategies that create compelling change narratives connecting transformation to business outcomes and employee experience.
• Conduct change impact assessments, facilitate pilot programs, and implement tiered rollouts to minimize change fatigue and maximize adoption.
• Define and track success metrics (adoption rates, sentiment, business impact) and provide data-driven insights to leadership on transformation progress.
• Lead change management for the integration of AI-powered HR solutions (e.g., predictive analytics, intelligent automation) into the employee experience.
• Serve as trusted advisor to HR Leadership on change management best practices, facilitating stakeholder alignment and decision-making.

Qualifications

• 5-7+ years of experience leading organizational change management for HR/People transformation initiatives, with proven success in large-scale system implementations.
• Deep expertise in HR systems (SuccessFactors, Degreed, ADP) and understanding of HR processes across the employee lifecycle.
• Demonstrated experience supporting culture transformation or organizational effectiveness initiatives, including workshop facilitation and behavioral change programs.
• Strong knowledge of change management methodologies (Prosci ADKAR, Kotter, or similar frameworks) with ability to apply them in complex, matrixed environments.
• Exceptional communication and storytelling skills, with ability to craft compelling narratives and influence stakeholders at all levels without direct authority.
• Facilitation and training design skills, with ability to create engaging learning experiences and support structures for diverse audiences.

Requirements

• Change management certification (Prosci, ACMP, or equivalent) is a plus.
• Experience in global, matrixed technology or telecommunications organizations is a plus.
• HR certification (SHRM-CP, PHR) or degree in Organizational Development, I-O Psychology, or related field is a plus.

Benefits

• US Pay Transparency: $113,000 — $148,000 USD.

Company Description

Vonage is a global cloud communications leader. Your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.