[Hiring] Tax Resolution Specialist IV @Dayforce

Role Description

The Tax Research and Resolution Specialist IV is responsible for the resolution of jurisdiction correspondences from Federal, State and Local agencies. This includes but is not limited to the preparation of tax filing such as original and/or amended returns within designated deadlines on behalf of our client base. In addition, the Tax Resolution Specialist performs records management tasks including prepping, imaging/scanning and indexing of documents as needed.

• Resolve and process tax jurisdiction correspondences/amendment forms ranging from an easy to moderate level.
• Analyze and research issues that caused a tax agency to issue an out of compliance notification to customers.
• Review and investigate inquiries from tax authority agencies and respond promptly to resolve any discrepancies.
• Prepare and file original and/or amended federal, state, and local tax returns.
• Resolve client inquiries accurately and expediently with a high level of customer service.
• Maintain contact and interact with any taxing agencies and authorities to obtain and analyze information necessary to complete tax filings.
• Communicate with internal and external customers via phone, email, and fax to obtain information or required approvals for issues regarding tax jurisdiction or amendment correspondences.
• Maintain up-to-date knowledge of tax issues for Federal, state, and local taxing agencies and authorities.
• Read and comprehend information in electronic (computer) or paper form (written/printed).
• On an as-needed basis, assist with tax filing processing and may participate in cross training.

Qualifications

• Associate’s degree or equivalent 1 - 3 years of related tax/payroll/accounting experience; or an equivalent combination of education and experience.
• Good communication and interpersonal skills for both verbal and written communication.
• Ability to apply knowledge learned in training from various forms (classroom training, online training, meetings, discussions, etc.).
• Detail oriented with the ability to accurately follow processes, procedures, and regulations in the workplace.
• Strong organizational and follow-up skills with a sense of urgency.
• Strong teamwork skills, with the ability to work independently.
• Expected to consistently meet or exceed production guidelines and established turnaround times.

Requirements

• American Payroll Association Certification – FPC preferred.
• Knowledge of federal, state, and local tax laws is preferred.

Benefits

• Excellent time away from work programs.
• Comprehensive wellness initiatives.
• Recognition through competitive pay and benefits.
• Commitment to community impact, including volunteer days and charity initiatives.
• Opportunities for personal and professional growth.