[Hiring] Senior Parabroker @D2B

Role Description

The Credit Analyst is responsible for supporting mortgage brokers by managing the end-to-end loan processing cycle. This includes:

• Collating client supporting documents
• Initial credit pre-assessment
• Credit proposal creation
• Preparing, reviewing, and submitting loan applications
• Liaising with brokers, clients, lenders, and referral partners
• Ensuring all compliance and documentation requirements are met

Responsibilities

• Liaise internally with Directors, Mortgage Brokers, Broker Support Team
• Liaise externally with Clients, Lenders and Banks, Solicitors and Conveyancers, Referral Partners, Real Estate Agents
• Loan Application, Processing & Settlement
• Accurately prepare, review, and submit loan applications in a timely manner
• Verify client information and documentation to meet lender requirements and compliance standards
• Liaise with lenders, solicitors, conveyancers, real estate agents, clients, and referral partners to track the progress of applications
• Act as the primary point of contact for clients during the loan processing phase
• Provide personalised guidance on mortgage options based on clients' needs
• Clearly explain mortgage terms, interest rates, and repayment plans to clients
• Provide updates and respond to client inquiries regarding their applications
• Guide clients through the document collection process
• Ensure all applications meet regulatory, lender, and company compliance standards
• Review loan documents with clients to ensure understanding and accuracy
• Maintain up-to-date knowledge of lender policies, products, and industry regulations
• Keep accurate records of all client interactions and document submissions in the CRM system
• Ensure client data is correctly filed in the database folder system
• Build and maintain strong relationships with clients, lenders, and external industry contacts
• Provide ongoing support and guidance throughout the mortgage process
• Complete regular annual product interest rate reviews with clients
• Stay updated on industry regulations, market developments, and best practices
• Obtain necessary licences and certifications as required
• Work closely with mortgage brokers to ensure a smooth handover from application to approval stages
• Immediately raise any concerns or queries on files in progress to the mortgage broker
• Provide feedback to brokers and management on process improvements
• Participate in team meetings and training sessions as required

Key Performance Indicators

• Accuracy and timeliness of initial pre-assessment/loan proposal
• Accuracy and timeliness of loan submissions
• Client satisfaction scores and feedback
• Percentage of approved loans versus applications submitted
• Percentage of accurate loan submissions with nil errors/unnecessary submission rework
• Percentage of loan settlements meeting required deadlines
• Compliance audit results
• Submission and pre-assessment process audit results
• Completion of annual reviews

Qualifications

• Solid 3 or more years experience as a Parabroker with end-to-end loan processing and credit analysis within AU Mortgage Broking Industry
• Exceptional customer service
• Strong understanding of mortgage, asset finance, personal loan and business/commercial loan products and application processes
• Experience in loan processing, financial services, or a related field
• Proficiency in CRM systems and loan submission platforms
• Excellent attention to detail and organisational skills
• Strong communication skills (verbal and written)
• Positive attitude and strong work ethic
• Demonstrated problem solving ability
• Excellent time management & planning
• Experience with Mercury CRM (essential) and Microsoft

Preferred Skills (nice to have)

• Certificate IV in Finance and Mortgage Broking or equivalent
• Previous experience in a mortgage broking firm or lending institution
• Knowledge of regulatory requirements in the financial services industry