[Hiring] Senior Manager in Defect and Cost Management @Abacus

Role Description

Join Our Team as a Senior Manager in Defect and Cost Management. Embrace the flexibility of working remotely from anywhere in the USA. Become a pivotal part of DoorDash's Customer Experience (CX) team, where you'll ensure seamless operations and protect our customer experience. As a vital member of our team, you'll be at the forefront of operations, finance, and analytics, making a tangible impact on our business.

Why You'll Love This Role:

• Own the Credit & Refunds P&L end-to-end, serving as the single point of accountability.
• Gain hands-on exposure to how operational decisions translate into financial outcomes.
• Sharpen your forecasting, variance-analysis, and financial-storytelling skills.
• Collaborate with Finance, Operations, Product, and Analytics teams to drive cross-functional work.
• Make a significant impact by identifying and solving problems early.
• Present directly to senior leaders and grow your executive presence.

Qualifications

• 8 years of experience in strategy, finance, FP&A, management consulting, or a related field.
• Proven hands-on experience managing a P&L, including forecasting and variance analysis.
• Strong analytical problem-solving skills with proficiency in Excel and AI tools.
• Ability to partner with Finance and translate operational drivers into financial outcomes.
• Track record of leading cross-functional initiatives and achieving goals.

Requirements

• Experience in influencing and motivating individuals across various job functions.
• Demonstrated ownership and responsibility for outcomes, with a proactive approach to problem-solving.
• Adaptability and willingness to pivot based on new information.

Company Description