[Hiring] Senior Financial Aid Advisor @West Coast University, Inc.

Role Description

The University Administration (UA) Sr. Financial Aid Advisor delivers on our commitment of Student Centricity by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families, and other influencers as they move through the financial aid process.

UA Sr. Financial Aid Advisor is a seasoned Financial Aid Advisor with strong working knowledge. They support students beginning their education at West Coast University (WCU) and those actively attending by providing support to ensure that students are properly packaged for each academic year as needed for all WCU locations. These associates are also responsible for making necessary changes to student awards in a timely manner, responding to all tasks triggered for active students and assisting students with resolving any problems that may occur in the financial aid process. They also ensure all balances are covered each academic year and prior to graduation and partner with other UA teams to ensure all packaged funds disburse timely and for approved amounts. Further, each associate is responsible for managing a student caseload and achieving stated operational outcomes for their caseload.

This role serves as a subject matter expert in the absence of the FA Manager and provides day-to-day support as needed for newer Financial Aid Advisors.

A successful UA Sr. Financial Aid Advisor will enjoy working collaboratively in a fast-paced environment, be detail oriented with strong follow-up skills, communicate in a friendly and compassionate manner and thrive in an environment where new tasks and projects are available to grow their skillset.

This position requires alternate work hours to support students across all time zones including night and weekend work as needed.

Qualifications

• Bachelor’s degree from an accredited College or University is preferred.
• Experienced candidates will be considered without a degree provided they have more than 10 years of financial aid experience and a combination of experience and education comparable to a bachelor’s degree.

Requirements

• 3-5 years customer service required.
• 3-5 years financial aid required.
• May not be in default on a federal student loan or owe repayment of a federal grant.
• Must consent to audio and video recording of student financial aid appointments for training and quality assurance purposes required.
• Demonstrates highest level of integrity, professional ethics, and confidentiality in all interactions.
• Strong customer service skills with focus on student success.
• Excellent verbal and written communication skills.
• Higher than average computer skills.
• Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment.
• Ability to work independently in a remote environment.

Benefits

• CA Salary Range: USD $37.72 - USD $54.69 /Hr.
• Outside CA Salary Range: USD $33.10 - USD $48.02 /Hr.
• Bonus Eligible: No

Company Description

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.