[Hiring] Financial Aid Officer @Kaplan

Role Description

The Financial Aid Officer (FAO) is responsible for evaluating aid eligibility for students throughout their academic career. With a focus on regulatory and policy compliance, the FAO is tasked with performing specific processing functions.

Work Schedule: Mon – Fri, 8-hour shifts between 7:00 AM and 6:00 PM ET

Start Date: January 11, 2027

Primary Responsibilities:

• Determine eligibility and accurately award aid following established guidelines for all fund sources including grants, loans, tuition assistance, military sources, etc.
• Accurately assess and approve documentation related to Title IV Verification, C Code, and other requirements.
• Calculate and schedule excess funding to be returned to a student, lender, or other source.
• Complete drop evaluations, including the Return to Title IV calculation, for students that cease attending.
• Manage complex financial aid issues and troubleshoot potential problems.
• Review and adjust accounts as needed.
• Coordinate with team members, leaders, and other departments as needed.
• Maintain minimum job performance standards, including quality, production, cohort management, etc.
• Other duties as assigned.

The above responsibilities may be shared among multiple team members or an assigned responsibility may be unique to a Financial Aid Officer.

Qualifications

• 1+ year of related experience
• Detail oriented
• Flexibility
• Remain focused when performing repetitive tasks

Requirements

• Bachelors degree (preferred)
• CampusNexus software knowledge (preferred)
• Title IV policy knowledge (preferred)
• State and federal funding program knowledge (preferred)

Benefits

• Remote work provides a flexible work/life balance
• Comprehensive Retirement Package - automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
• Our Gift of Knowledge Program - provides tuition assistance and substantial discounts for our employees and close family members
• Comprehensive health benefits - new hire eligibility starts on day 1 of employment
• Generous Paid Time Off - includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive.

For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $45,000. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data.