[Hiring] Revenue Cycle Manager @Mercy Health

Role Description

Provides leadership and oversight for the EMS Transportation billing and revenue cycle operations, ensuring timely, accurate, compliant, and fiscally responsible billing and collection activities for ground and air medical transportation services. Directs and develops billing staff, establishes and monitors performance expectations, and partners with EMS operations, Revenue Cycle, Finance, payers, and other organizational stakeholders to optimize revenue realization, reduce accounts receivable, resolve billing and payer issues, and improve the overall patient financial experience. Responsible for the day-to-day management of EMS Transportation billing operations, including:

• Claim submission
• Payment posting
• Accounts receivable follow-up
• Denial and underpayment management
• Insurance verification and authorization processes
• Billing compliance
• Financial reconciliation and reporting

Utilizes data and financial analytics to identify trends, develop corrective action plans, improve operational performance, and support strategic decision-making.

Qualifications

• High School Diploma or GED (Required)
• Bachelor's Degree (Preferred)
• Specialty/Major: Business, Healthcare Administration, Finance, Revenue Cycle Management, or a related field
• Certified Ambulance Coder within 6 months of start date, or equivalent EMS billing certification as approved by the organization (Required)
• Certification or formal training in healthcare revenue cycle, medical billing, medical terminology, EMS billing/coding, or a related field (Preferred)

Requirements

• 3-5 years of experience in healthcare revenue cycle, medical billing, EMS billing, or a related healthcare financial environment
• 2 or more years of supervisory or management experience preferred
• Demonstrated experience with accounts receivable management, insurance billing, payer follow-up, denial management, and financial reconciliation
• Experience working with billing systems and financial reporting tools
• Ability to lead/direct others
• High degree of analytical ability
• Working knowledge of Microsoft Office
• Prior experience in healthcare billing operations

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.