[Hiring] Repossession Coordinator @Oportun

Role Description

As part of the Collections team, the Repossession Coordinator manages key activities across Oportun’s repossession and remarketing process, supporting members with delinquent accounts while coordinating timely, accurate actions with internal partners and third-party vendors. Success in this role means maintaining strong operational controls, clear communication, accurate account and inventory reviews, and adherence to applicable lending regulations and Oportun policies.

At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.

What You'll Do

• Provide support and guidance to members with delinquent accounts who may be eligible for repossession, ensuring clear and respectful communication throughout the process.
• Coordinate repossession and remarketing activities with members, internal business partners, and third-party vendors to support timely and accurate execution.
• Complete required account reviews, letters, scrubs, and other operational steps associated with repossession and remarketing.
• Monitor repossession and remarketing inventory and account status, identifying issues and escalating or routing them accurately to the appropriate partners.
• Communicate and collaborate effectively with business partners to resolve workflow issues and keep repossession and remarketing activities moving.
• Maintain current knowledge of applicable lending regulations and Oportun policies and apply them consistently in day-to-day work.

Qualifications

• 5–7 years of collections experience.
• 5–7 years of repossession experience.
• Demonstrated strong problem-solving skills, attention to detail, and the ability to manage multiple priorities.
• Effective communication and collaboration with members, business partners, and third-party vendors.
• Working knowledge of applicable lending regulations and the ability to follow established policies and procedures.

Nice to Have

• Bilingual communication skills.
• Experience supporting vehicle remarketing processes.
• Familiarity with tools or systems used to manage collections, repossession, remarketing, or inventory workflows.
• Experience using AI tools (ChatGPT, Copilot, or similar) to improve productivity.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) including company match
• Flexible PTO and Parental Leave
• Company-paid Life & Disability Insurance

Eligibility and plan details vary by location and employment status. To learn more about Oportun and our benefits, visit oportun.com/careers .

The US hourly range for this full-time position is $24.51 - $36.77. Individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training.

Company Description

Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future.