Role Description
The Pricing & Contract Operations Analyst is responsible for reviewing customer contracts and ensuring contractual pricing, billing terms, and account requirements are accurately translated into enterprise systems and downstream billing processes. This role serves as an important control point between contract execution and billing.
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Review customer contracts and amendments to interpret pricing structures, billing terms, rate schedules, and account requirements.
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Validate pricing and setup requests against executed contracts and resolve discrepancies prior to implementation.
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Create and maintain customer accounts, projects, pricing, and payer sites across applicable enterprise systems.
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Configure and maintain pricing, rates, and account information across CRM, ERP, billing, and financial systems.
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Ensure pricing and account information is accurate and consistent across systems to support accurate billing.
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Support new customer implementations, contract amendments, annual pricing adjustments, and ongoing account changes.
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Research and resolve pricing and billing discrepancies, including incorrect rates, account setup issues, and contract-to-system inconsistencies.
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Partner with Sales, Client Success, Finance, Billing, Accounting, IT, and Operations to clarify requirements and resolve pricing or setup issues.
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Manage pricing and account setup requests while balancing multiple priorities and implementation deadlines.
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Maintain appropriate contract, pricing, and account setup documentation.
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Identify opportunities to improve pricing controls, account setup processes, and system workflows.
Qualifications
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Bachelorβs degree in business, Finance, Accounting, Healthcare Administration, or a related field preferred; equivalent relevant experience considered.
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2β4 years of experience in pricing, contract administration, billing, revenue operations, customer implementation, or a related operational role.
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Experience reviewing contracts or pricing schedules and translating requirements into system or account setup.
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Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
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Working knowledge of billing processes, pricing administration, and account reconciliation.
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Ability to independently manage multiple priorities and deadlines.
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Strong written and verbal communication skills.
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Proficiency in Microsoft Office, including intermediate to advanced Excel skills.
Requirements
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Experience working with CRM, ERP, billing, or financial management platforms; Salesforce and NetSuite experience preferred.
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Experience supporting customer implementations, pricing administration, or contract operations.
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Healthcare technology, healthcare operations, or SaaS industry experience.
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Familiarity with billing operations and revenue support processes.
Benefits
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The estimated total cash compensation range for this role is: $20.67 β $24.04 USD.
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We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive.
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Datavant is an Equal Employment Opportunity employer.