[Hiring] Payment Processor/Poster @Omega Healthcare Solutions

Role Description

• Review and reconcile electronic remittance advice (ERA) files, paper checks, credit card transactions, and other forms of payment received.
• Accurately post payments to patient accounts using the appropriate billing software or database.
• Identify and resolve any discrepancies or issues with posted payments, ensuring accuracy and adherence to regulatory requirements.
• Work closely with insurance companies, patients, or third-party payers to resolve payment-related inquiries or disputes.
• Process credit balance requests by identifying overpayments and initiating refunds according to company policies and procedures.
• Maintain accurate and updated records of all payment transactions, credits, and refunds, including the completion of necessary documentation.
• Stay up to date with industry trends, regulations, and changes in reimbursement practices to ensure payments, credits, or refunds.
• Provide excellent customer service by promptly responding to any inquiries or requests related to payments, credits, or refunds.
• Perform other duties as directed.
• Perform duties in compliance with Company’s policies and procedures, including but not limited to those related to HIPAA and compliance.

Qualifications

• Excellent attention to detail and accuracy in data entry and record keeping.
• Ability to prioritize and multi-task in a fast-paced, changing environment.
• Demonstrate ability to work in all work types and specialties.
• Demonstrate ability to self-motivate, set goals, and meet deadlines.
• Demonstrate problem-solving skills and the ability to think critically to identify and implement appropriate solutions.
• Demonstrate excellent verbal communication skills, with the ability to interact professionally with insurance companies, patients, and colleagues.
• Strong active listening skills to understand patient concerns and provide appropriate resolutions.
• Maintain courteous and professional working relationships with employees at all levels of the organization.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
• Skill in operating a personal computer and utilizing a variety of software applications is essential.
• Knowledge of JCAHO, coding compliance and HIPAA HITECH standards affecting medical records and the impact on reimbursement and accreditation is an added advantage.

Requirements

• Minimum of 1-2 years prior experience/knowledge of payment posting procedures, insurance claim processing, and billing practices.
• Familiarity with various payment methods, including electronic remittance advice (ERA), checks, credit cards, and online payment systems.
• Proficient in using billing software and Microsoft Office Suite.
• High School diploma or equivalent; additional education in healthcare administration or related field is a plus.
• Proven experience in a customer service or call center role, preferably within the healthcare industry.

Benefits

• Comprehensive benefits package that may include health, dental, and vision coverage.
• Voluntary insurance options.
• 401(k) plan with employer match.
• Professional development opportunities.
• Paid time off and holiday pay.
• Opportunity to participate in bonus programs, commissions, or other variable incentive plans.

Company Description

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines.