[Hiring] Mortgage Loss Mitigation Specialist II @Truist

Role Description

Perform functions necessary for the timely and accurate evaluation and processing of borrower loss mitigation requests in accordance with regulatory, Bank, Investor, and Insurer requirements. The Loss Mitigation Specialist II is considered to be a subject matter expert on Loss Mitigation matters and is expected to demonstrate leadership in quality, productivity, and the Loss Mitigation Customer experience. Responsible to analyze, negotiate, and formalize retention or liquidation workout solutions. In addition to direct customer contact, works closely with investors, insurers, real estate agents, title companies, attorneys and other third parties to facilitate closure of approved transactions.

• Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and timeframes are met.
• Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required.
• Review borrower financial information including calculation of income and expenses to determine net surplus and debt-to-income ratios.
• Underwrite files based on investor guidelines, rules, and regulations.
• Complete accurate calculations of workout plan options and generate the workout agreement.
• Generate and follow up on Modification Documents including preparing and tracking of recording with the county.
• Evaluate short sale purchase offers, valuations, and sales contracts as part of liquidation option review.
• Communicate with clients regarding missing information, documents clarification, decisions, and follow-ups.
• Handle high priority, escalated, and complex cases as assigned.
• Quality assurance function may include case level review at different points of the timeline.
• May represent the department in different mediums including internal and external process review and process improvement initiatives.
• Leadership on projects, procedure updates, and assists in coordinating and delivery of training.
• Work with the supervisor researching and responding to audit findings attributed to Loss Mitigation.
• Ability to work from home, if required by manager or job function, in accordance with the organizational telecommuting requirements.
• Other duties and projects as assigned.

Qualifications

• High School Diploma or equivalent education and/or training required.
• One year of mortgage experience or equivalent training and/or education.
• Strong analytical and organizational skills with great attention to detail.
• Ability to grasp concepts quickly and make sound decisions.
• Proficient in Microsoft Office to include Word, Excel, and Outlook.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Two years of experience in a direct customer contact, service, collections, loan workout or sales environment or related financial services experience.

Requirements

• Bachelor’s Degree (Preferred).
• Knowledge of basic collection, mortgage servicing, or default servicing concepts (Preferred).
• Supervisory/Management/Leadership experience a plus (Preferred).
• Complex Excel formulas and macros a plus (Preferred).
• Three years of experience in Loss Mitigation/origination processing/loan administration or call center environment (Preferred).
• Leadership or team lead experience a plus (Preferred).

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment.
• 10 sick days (also prorated) and paid holidays.
• Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may apply.