[Hiring] Managed Bill Pay Senior Analyst @daaaaec9-859c-4881-848c-6667928bb9a5

Role Description

The primary responsibility of the Managed Bill Pay Senior Analyst is to assist the Team Leads to ensure that all payments are processed on time.

Preferred hours: 9-5pm EST (with some flexibility)

• Investigate payment issues, applying corrective actions when necessary, using a variety of payment methods and interfaces.
• Work closely with all stakeholders involved in the invoice lifecycle and the Managed Bill Pay (MBP) team to meet Service Level Agreement (SLA) goals for assigned customers.
• Prioritize and complete tasks in cooperation with the Managed Bill Pay Manager, ensuring timely resolution of all assignments.
• Manage daily payment operations to consistently meet Key Performance Indicators (KPIs).
• Address Zendesk tickets, providing clear and effective solutions.
• Reprocess all outstanding payments processed in house.
• Maintain prefunding balances in the hub.
• Take on additional projects and duties as needed to support the team and business objectives.
• Represent the MBP department professionally in all communications with vendors, payment processors, and Account Management teams.
• Fill in for other Sr. Analysts when necessary.

Qualifications

• Associate degree in Finance, Business, Mathematics or IT preferred.
• High School Diploma or GED equivalent required.
• A combination of education and experience will be considered.

Requirements

• 1-3 years of experience in Accounting or Finance is preferred.
• Prior experience working in a fast-paced environment is required.
• Proficient with MS Office; advanced Excel (ability to do V-look up’s, pivot tables etc.).
• Analytical aptitude and logical reasoning.
• Excellent written and verbal communication skills.
• Self-starter, ability to work independently.
• Ability to handle confidential information in a professional manner.
• Focused and results-oriented.

Benefits

• The salary range for this position is $22 - $24/hr.
• Compensation depends on numerous factors including geographic location, skills required, experience, complexity, travel, and market rate.
• Calero aims to reward performance and attract top talent with competitive, fair pay and benefits.
• Base Pay is just one component of the total compensation package for employees.
• Other rewards vary by position and location.