[Hiring] Flex Account Specialist @Emapta

Role Description

The Flex Account Specialist provides a foundation by managing critical account tracking and billing support processes. Every contribution strengthens client service delivery and business performance while creating opportunities for long-term global career growth, world-class benefits, and a top 1% employee experience through Emapta.

Qualifications

• 1 to 3 years of experience in billing, finance, or a related accounting role
• Strong proficiency in Microsoft Outlook, Word, and Excel, including data entry and spreadsheet management
• Excellent written and verbal communication skills
• High attention to detail and accuracy in documentation and data entry
• Strong organizational and time management skills with the ability to prioritize in a fast-paced environment
• Professional demeanor with the ability to remain calm under pressure
• Ability to shift priorities and adapt to changing business needs
• Comfortable performing process-driven, recurring tasks while maintaining consistency across high-volume account records

Requirements

• Bonus Points:
• Bachelor's degree in a relevant field
• Background in the SaaS or software industry
• Experience using Microsoft Power BI

Responsibilities

• Maintain the Flex tracking spreadsheet and all records for tracked accounts
• Record and update Flex service usage to ensure accurate tracking of client account balances
• Pull daily reports and track customer usage data
• Update approximately 780 customer accounts daily across spreadsheets and internal systems
• Maintain accurate account balances based on prepaid customer usage
• Update client-facing portals with accurate account balance information
• Compile and submit completed tracking records to the billing team for invoicing, ensuring accuracy and completeness prior to handoff
• Respond to internal email inquiries related to Flex accounts in a timely manner
• Perform billing-adjacent tracking and reporting activities, with no direct billing responsibilities
• Extract and analyze data from Power BI and maintain corresponding tracking spreadsheets
• Perform high-volume Excel-based data entry and account maintenance tasks
• Perform additional duties and responsibilities as assigned

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• Sign-on bonus, annual merit increase, and performance-based spot bonuses
• Overtime opportunities and clear paths for career advancement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment