[Hiring] Credit Operations/Originations SME/ Analyst @Sutherland

Role Description

We are looking for a Bilingual Credit Analyst (B2) with experience in credit operations, loan origination, underwriting, and credit risk to support one of our growing banking/credit clients. This role combines credit process knowledge with B2B account support, operational issue resolution, and ongoing client communication.

The successful candidate will manage multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to deliver accurate and timely resolutions that meet client expectations.

If based in Bogota, this position is remote - if Barranquilla, it will be onsite.

Key Responsibilities

• Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
• Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues.
• Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams.
• Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions.
• Support issues involving credit reporting agency integrations, APIs, and system configurations.
• Review system logs and interpret basic technical information to assist with troubleshooting.
• Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities.
• Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations.
• Communicate with clients in English and coordinate with internal teams in Spanish.

Qualifications

• At least two years of experience in credit operations, lending support, or a related financial services role.
• Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows.
• Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
• Ability to investigate issues, manage escalations, and follow through on resolution.
• Experience with Jira or similar ticketing platforms.
• Functional understanding of APIs and system integrations.
• Ability to read system logs and understand basic scripting or coding logic.
• English proficiency at B2 level or above, both written and spoken.
• Fluency in Spanish.
• Strong analytical, organizational, and communication skills, with close attention to detail.

Preferred Qualifications

• Experience with credit reporting agency integrations and collections processes.
• Familiarity with Postman, virtual desktop infrastructure (VDI), and system configuration logs.
• Experience working directly with engineering teams to resolve client issues.