[Hiring] Credit Bureau Reporting and Corrections Analyst @Carrington Mortgage

Role Description

The Credit Bureau Reporting & Corrections Analyst is responsible for handling Electronic Credit Bureau Disputes, reviewing all credit inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state, and local regulations, wherein the company operates.

The approved starting pay for this role is $30.32 - $32.80 per hour.

What You’ll Do

• Investigate credit reporting disputes by analyzing our records in comparison to the industry standards (Metro 2® Format) for Credit Reporting, in addition to Carrington's own company policy for accurate credit reporting.
• Respond to credit disputes (Automated Consumer Dispute Verification) via E-Oscar; submits credit corrections or updates (Automated Universal Data forms) to the credit bureaus via E-Oscar.
• Determine if a credit reporting correction is warranted and researches, modifies, or corrects credit reporting as appropriate.
• Make any loan updates required while ensuring proper notation in the system or record.
• Work closely with internal departments to resolve inquiries or complaints while tracking trends to report back to management.
• Conduct research including, but not limited to, interpreting payment histories verifying loan data such as payments posted, escrow disbursements, escrow analysis, loan balance information, ARM loan adjustments and cash applications to ensure a proper dispute response.
• Handle escalated credit reporting issues and provides support to internal business units as needed.
• Continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB).
• Adhere to established department and company policies and procedures.
• Perform other duties and work on other projects as assigned.

Qualifications

• Familiarity with Metro 2 format is a plus.
• Knowledge/Experience with credit reporting and FCRA is preferred.
• Working knowledge of federal and state laws and guidelines pertaining to mortgage servicing (RESPA, CFPB, etc.).
• Strong working knowledge of all aspects of operations, including payment processing, escrow, taxes, and insurance, boarding, credit reporting, etc.
• Strong research/analytical skills.
• Ability to perform in a production-driven environment while maintaining a high level of accuracy.
• Exceptional verbal and written communication skills.
• High degree of self-motivation and ability to work independently under tight deadlines.
• Knowledge of Microsoft Office Suite of applications.
• Knowledge of relevant industry-specific software packages preferred.
• Excellent critical thinking, problem solving, and sound judgment skills.
• Must be a team player with strong attention to detail and able to work independently.
• Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to manage and prioritize multiple simultaneous assignments while meeting deadline requirements.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Bachelor’s degree or equivalent work experience.
• Three (3) to (5) years of related work experience in mortgage servicing, financial industry, and/or experience handling credit bureaus disputes required.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.