[Hiring] Commercial Architect @TP Croatia

Role Description

For pricing and commercial professionals, this is a unique opportunity to shape the economics of TP's largest and most strategic deals. You will design innovative, outcome-based commercial models, partner with senior sales and solution leaders, and help TP win profitable, sustainable growth across EMEA. We foster a collaborative, high-performance culture built on diversity, equity and inclusion, where your expertise turns insight into impact.

As commercial/pricing architect, you will design the commercial side of TP's complex bids across EMEA. Working with Solution Architects, Bid Managers, Sales, Finance and Operations, you will turn solution designs into accurate cost models and competitive pricing. Your goal is to help win deals while protecting margins and managing risk.

Your numbers directly shape which deals TP wins:

• Work on large, multi-year contracts with international clients
• Use AI and automation to make pricing faster and smarter, fully remote across EMEA

What you will do:

• Build cost models for complex, multi-year transformation bids, covering labour, technology, facilities, transition and ongoing operations
• Run sensitivity, break-even and scenario analyses to inform pricing strategy and risk
• Shape pricing strategies with Solution Architects, Bid Managers and Sales, using market benchmarks and competitive insight
• Design commercial structures such as outcome-based, gain-share and tiered pricing, along with rate cards and contract terms
• Write clear pricing narratives and TCO analyses for clients, and manage internal pricing approvals based on margin, risk and deal size
• Build pricing templates and tools, and train Sales and Pre-Sales teams to use them

Qualifications

• 4+ years of experience in pricing, costing, financial modelling or commercial analysis in BPO, technology services, consulting or a similar industry
• Proven experience pricing complex, multi-year service contracts
• A strong understanding of BPO/CX cost structures
• Expert Excel and financial modelling skills, with a solid grasp of P&L, margin, cash flow and ROI
• The ability to explain complex financial concepts clearly to non-financial audiences
• A bachelor's degree in Finance, Accounting, Economics, Business, Mathematics or a related field, or equivalent experience
• The ability to work quickly and accurately under tight deadlines
• CFA, CMA, financial modelling or Professional Pricing Society certification
• Experience with pricing optimisation tools and AI-powered automation

Company Description

Teleperformance actively promotes equality among employees in many ways. Women will be given preference in the event of equal suitability, competence and professional performance, unless reasons relating to the person of a competitor predominate.

The same applies in particular to applications from severely disabled persons and people with equivalent status. We therefore emphatically welcome all applications regardless of disability, cultural and social background, age, religion, ideology or sexual identity.