[Hiring] Collections Specialist @Naviga

Role Description

This is a temp-to-hire opportunity for a detail-oriented professional to join the collections team in a fully remote capacity. Reporting to the Sr. Collections Manager, you will play a critical role in supporting financial and administrative functions, including client onboarding, payment processing, and financial reporting. The role follows a standard schedule of Monday through Friday, 8:30 am – 5:00 pm EST.

What You Will Do

• Client Onboarding Support: Assist in gathering financial documents and setting up new client profiles while ensuring compliance with procedures.
• Payment Processing & Research: Handle credit card payments, verify transactions, investigate discrepancies, and track missing transactions.
• Financial Reporting: Run and analyze reports regarding outstanding balances and collections activity to provide management insights.
• Refund Management: Prepare and submit documentation in Chrome River to process client overpayment refunds.
• Vendor Management: Complete and process vendor forms accurately in alignment with company policies.
• Administrative Support: Provide general assistance to collections managers and communicate effectively with clients and vendors.

Qualifications

• Experienced Professional: You possess a minimum of 5 years of experience in a professional accounting role, specifically within collections, accounts receivable, or financial administration.
• Industry Savvy: You have previous experience working within a law firm environment.
• Education: You hold at least a High School diploma or GED, though an Associate’s Degree is preferred.
• Technically Proficient: You have intermediate-level skills in MS Word and Excel. Experience with Aderant, Chrome River are REQUIRED. Workday, PayPal, and ARCS experience is highly desired.
• Strong Communicator: You can effectively interact with staff, attorneys, and clients both verbally and in writing.
• Adaptable: You thrive in fast-paced, deadline-driven environments and can manage multiple tasks efficiently.

The Ideal Candidate

The ideal candidate is a seasoned financial professional with a deep understanding of law firm collections and accounts receivable processes. You are someone who balances technical proficiency—specifically with tools like Aderant and Chrome River—with "soft skills" like professional persistence and the ability to handle client objections effectively. You pride yourself on accuracy, enjoy researching complex payment discrepancies, and are looking for a long-term home where your temporary role has the potential to become a permanent career.

Benefits

• This position offers the flexibility of a 100% remote work arrangement while remaining part of a high-performing, collaborative team.
• Our client provides a professional atmosphere where accuracy and quality work are valued, and there is a clear potential for the role to convert to a permanent position.