[Hiring] Collections Specialist @Inspira Financial

Role Description

The Collections Specialist will report to the Manager of Funding Operations in the H&B Operations Department. This role is responsible for performing funding collections outreach for plan sponsors who have missed or insufficient funding payments across pre-tax benefit platforms including CBAS, Panda, and First Dollar.

• Conduct, interpret, and digest plan funding reconciliations across pre-tax benefit platforms to identify outstanding balances owed.
• Create and manage a collections tracker of plan sponsors who have missed funding payments, organized by severity of delinquency.
• Assist Reconciliation Specialists with performing and updating plan funding reconciliations across pre-tax benefit platforms as needed.
• Make outbound contact to inform plan sponsors of overdue amounts and attempt to collect funds owed utilizing data from funding audits.
• Negotiate payment plans with plan sponsors to eliminate debt in a manner manageable for the plan sponsor when necessary.
• Provide weekly updates on collection efforts and results to the Manager of Funding Operations.
• Collaborate closely with the Manager, Team Lead, account managers, and at times their managers to develop strategies for collecting outstanding balances and determine when further action is necessary.
• Maintain a high level of attention to detail and excellent record keeping ensuring conversations and expectations of payment are documented.
• Create and maintain written operating procedures related to assigned functions.
• Communicate and utilize sound judgment to escalate issues that may require intervention of the Manager.
• Perform other duties as assigned.

Qualifications

• 2+ years of accounting, collections, or audit experience.
• Bachelor's degree or equivalent experience.
• Knowledge of HSA, FSA, HRA, Commuter, and other Inspira H&B products.
• High level of customer service skills and a mind for problem-solving to work with plan sponsors in resolving outstanding balances.
• Strong verbal, active listening, and phone communication skills.
• Ability to communicate effectively and in a professional manner.
• Negotiation and persuasion skills to create payment plans that eliminate debt in a manner manageable for the plan sponsor.
• Moderate to advanced Microsoft Excel skills including the ability to manage and analyze large data sets.
• Proven track record of success producing results and exhibit positive and collaborative behaviors.
• Detail-oriented with the ability to multi-task in a fast-paced environment.
• Demonstrates critical thinking and decision-making skills.
• Ability to pick up new things quickly, manage time wisely, be flexible, and work well within a team environment.

Requirements

• Ability to work overtime.
• Prolonged periods of sitting at a desk and working on a computer.