[Hiring] Collection Specialist @Caine & Weiner

Role Description

This position works with our in-house law firm, Pucin & Friedland to collect on escalated accounts. Agents will work files to negotiate payment or move files forward either to close the accounts or send them to outside counsel.

Essential Duties

• Negotiate payments with businesses holding outstanding delinquent accounts.
• Conduct outbound calls to assess financial situations, resolve disputes, and establish solutions with a daily call volume goal of 100 calls per day.
• Use advanced skip tracing techniques as needed to locate and contact debtors effectively.
• Show urgency, overcome debtor obstacles, and secure resolutions through strategic communication.
• Utilize investigative and analytical skills to review account details and tailor negotiation strategies.
• Determine if debtors (businesses) will be viable candidates for outside local attorney forwarding.
• Deliver top-tier service while maintaining quality, productivity, and professionalism at all times.
• Perform other duties as assigned at any time at the company’s discretion.

Qualifications

• Commercial collections experience (minimum 2 years preferred). Legal collection a plus.
• Proven expertise in skip-tracing to locate hard-to-reach debtors.
• Familiarity with CUBS (CU EMULATE) software or similar tools (preferred).
• Knowledge of legal processes, judgments, and lawsuits.
• Strong desk management; highly organized.
• Proficiency in Microsoft systems, including Outlook, Teams, and SharePoint.
• Strong communication, negotiation, and customer service skills.
• Analytical problem-solving ability and a knack for multitasking in fast-paced environments.
• A positive, results-driven attitude and the ability to foster team collaboration.
• Bilingual is a plus!

Requirements

• Attend and participate in frequent meetings with management related to items such as KPIs, Scorecards, Call Recording, team meetings, and unit meetings.
• Learn and utilize company resources and tools to collect funds in a legal and professional manner such as email, texting, and use of the company’s document imaging system.
• Perform other duties assigned by supervisor, manager, or department VP.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Work from home