[Hiring] Collections Specialist @Pedcor Companies

Role Description

The Collections Specialist supports Pedcor’s central services operating model by managing assigned delinquency and collection activities across assigned properties. Working with onsite and regional teams, the specialist follows consistent procedures, resolves account issues, communicates with residents, and helps reduce delinquency and bad debt. The role reports to the Central Services Program Manager and provides operational feedback to improve the pilot and inform its expansion.

• Monitor delinquent accounts and maintain accurate, current reports for assigned properties; track progress against approved collection and delinquency targets.
• Contact residents about past-due balances through approved channels, document communications and commitments, and follow up promptly on unresolved accounts and missed payment arrangements.
• Review delinquent accounts for incorrect charges, payments, credits, and other discrepancies; coordinate corrections with the appropriate onsite or accounting teams.
• Ensure regular and clear communication with site teams. Coordinate on notices or actions requiring local delivery or management approval, and keep property managers informed of account status and next steps.
• Prepare documentation and coordinate with legal or eviction service providers when accounts are referred under approved procedures.
• Identify available rent assistance resources and coordinate with residents and property teams where appropriate.
• Support the resolution of post-move-out balances as assigned, including resident follow-up and coordination with collections agencies, subject to applicable law and local market requirements.
• Identify recurring issues, process gaps, and opportunities to improve collection practices; report findings and recommendations to the Program Manager.

Qualifications

• Experience with multifamily resident accounts, rent collection, delinquency management, or a related function preferred.
• Strong organization, attention to detail, communication and follow-through; ability to work across multiple properties and maintain accurate records.
• Comfort using property management systems and reports to identify issues and monitor results.

Requirements

• Apply company policies and approved procedures consistently and comply with applicable federal, state, and local laws, including Fair Housing requirements.
• Promptly escalate compliance concerns, policy gaps, and exceptions requiring management or legal review.
• Recommend collection strategies, account corrections, payment arrangements, and process improvements within established policies.
• Maintain accurate account documentation, timely resident follow-up, and clear communication with onsite and regional teams.
• Monitor performance and exceptions, escalate barriers promptly, and contribute practical recommendations to improve and scale the shared-services model.

Success Measures

• Help assigned properties achieve approved collection and bad-debt objectives.
• Apply approved collection procedures consistently across assigned properties while accounting for property and local market requirements.
• Identify and implement process improvements during and after the pilot that reduce the administrative burden on site staff and create a scalable, repeatable collections model that can be deployed across the company.

Company Description

Pedcor Investments (“PILLC”) was founded in 1987 and is the main multifamily development arm of the Pedcor Companies. PILLC, along with its affiliates, is active in the development, construction, management, and ownership of multifamily housing across 22 states with a focus on Section 42 tax credit housing. PILLC has established a reputation as an innovative developer with a solid history of compliance with IRC Section 42 property management. PILLC actively manages over $2B in real estate assets in conjunction with a multitude of investing and lending partners.