[Hiring] Collections Specialist @Panoptyc

Role Description

We are hiring a Temporary Collections Specialist who is a proactive and systematic professional focused on the heartbeat of our business: healthy cash flow. This is not a passive administrative role; you will be the owner of our accounts receivable cycle, ensuring our enterprise clients stay aligned with their commitments while maintaining high-quality professional relationships.

You will own the full collections cycle and are responsible for:

• High-volume invoice follow-up via phone and email.
• Account reconciliation to ensure accuracy and resolve outstanding balances.
• Negotiating payment plans and resolving billing disputes cross-functionally.
• Building strong relationships with client billing departments to ensure seamless payment loops.

You must be systematic, commercially sharp, and possess a strong owner mindset. We value the ability to be firm on results while remaining professional and solution-oriented.

Responsibilities

• Receivables Management
  • Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails.
  • Regularly review customer accounts to identify outstanding balances and ensure accurate allocation.
  • Maintain a clean and up-to-date AR aging report.
• Negotiation & Problem Resolution
  • Lead negotiations with clients to establish payment plans that protect Panoptyc's cash flow.
  • Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment.
  • Identify the root cause of payment delays and implement solutions to prevent future friction.
• Documentation & Reporting
  • Maintain meticulous records of all communications and transactions in our systems.
  • Provide regular reports to Finance leadership on collection status and aging trends.
  • Proactively identify opportunities to improve billing and collections processes.
• Customer Relationship Management
  • Act as the primary, professional point of contact for client inquiries related to billing.
  • Build positive, long-term relationships with client stakeholders to ensure Panoptyc remains a priority in their payment cycles.
  • Ensure all activities comply with company policies and relevant financial regulations.

What “Great” Looks Like in This Role

• You treat the company's bank account as if it were your own.
• You are systematic about follow-ups. Nothing slips through the cracks.
• You balance commercial sharpness with professional empathy to get results without burning bridges.
• You communicate directly and clearly, providing data-backed updates on your progress.
• You operate with urgency, understanding that time is money when it comes to collections.
• You take ownership rather than waiting for someone else to solve a problem.

Experience

• 2+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Proven experience managing high-volume portfolios and reducing DSO (Days Sales Outstanding).
• Experience in a B2B or SaaS environment is a plus.

Skills & Tools

• Strong negotiation skills and the ability to handle difficult financial conversations with professionalism and poise.
• Exceptional written and verbal communication. You are concise, clear, and action-oriented.
• High proficiency in Excel.
• Experience with CRM and accounting software, such as Salesforce, HubSpot, QuickBooks, or similar platforms.
• Proficiency in PowerPoint and experience creating presentation decks or process documentation are a plus.

Analytical & Systematic

• Highly organized approach to managing daily outreach, reconciliation, and follow-up activities.
• Ability to use data to prioritize your daily "hit list" of overdue accounts.
• Strong attention to detail and commitment to maintaining accurate account records.
• Ability to identify patterns, investigate discrepancies, and take action based on financial data.

Core Competencies

• Systematic Thinking: You follow a rigorous process to maximize collection efficiency and ensure nothing falls through the cracks.
• Empowered / Owner Mindset: You don't wait for instructions when you encounter a messy account. You investigate, identify the problem, and take action.
• High Urgency: You understand that delayed collections directly impact cash flow and treat outstanding balances with appropriate urgency.
• Opinionated: You don't just follow existing processes. You identify opportunities to improve billing and collections workflows and are comfortable recommending better approaches.

Compensation & Benefits

• Compensation: Hourly rate
• Work Environment: Fully Remote
• Location: Philippines
• Employment Type: Temporary / Contract
• Expected Start Date: ASAP