[Hiring] Business Operations Analyst @Emapta

Role Description

As a Business Operations Analyst, you'll strengthen billing, receivables, procurement, reporting, and cash flow through actionable financial insights. Influence smarter business decisions and take your global career further with Emapta without leaving the Philippines.

Qualifications

• Bachelor's Degree in Accounting, Finance, Commerce, or Business
• More than 5 years of experience in Accounts Receivable, Billing, Credit Control, or Financial Analysis, with Australian (AU) experience highly preferred
• Experience within a Shared Services or BPO environment, preferred
• Advanced proficiency in Microsoft Excel
• Proficiency in ERP and accounting systems
• Proficiency in the Microsoft Office Suite
• Experience with Tier 1 and Tier 2 ERP systems
• Strong understanding of accounting principles and financial reporting
• Strong English communication skills
• Highly analytical and commercially minded approach
• Strong customer focus
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Reliable and accountable approach
• Positive and professional attitude
• Ability to work independently and collaboratively within a team
• Ability to adapt to change and evolving business requirements
• Strong work ethic and commitment to service excellence

Requirements

• Process customer sales orders and invoices accurately according to contracts, agreed variations, and company policies.
• Validate billing data and process credit notes, adjustments, rebates, and billing corrections.
• Resolve invoice discrepancies and customer billing queries.
• Maintain accurate customer master data and meet billing deadlines and monthly revenue recognition requirements.
• Manage the end-to-end accounts receivable function, including customer accounts, outstanding balances, debtor reviews, and ageing analysis.
• Follow up on overdue accounts through phone, email, and customer portals, and resolve payment disputes and escalations.
• Maintain accurate customer payment records and allocations and prepare weekly and monthly collections reports.
• Support bad debt provisioning, write-off recommendations, and month-end close activities.
• Assess customer credit applications, credit limits, payment history, and credit exposure.
• Recommend credit limit changes based on risk assessments and identify high-risk accounts.
• Partner with Sales and Operations to manage customer credit risk.
• Implement proactive collection strategies to reduce overdue debt, improve DSO, and strengthen cash flow.
• Prepare financial and operational reports and accurately post project costs.
• Analyze project margins, revenue, collections performance, working capital trends, and key profitability and cash flow drivers.
• Perform variance analysis against budgets, forecasts, and prior-year results.
• Provide financial insights and recommendations to management and support budgeting and forecasting.
• Develop and maintain Excel and Power BI dashboards and support monthly management reporting.
• Perform customer account reconciliations and reconcile the accounts receivable sub-ledger with the general ledger.
• Investigate and resolve reconciling items.
• Maintain accurate financial documentation and compliance with internal controls and company policies.
• Support internal and external audits.
• Create and process purchase requisitions and purchase orders according to policies and approval authorities.
• Monitor open purchase orders and outstanding deliveries, and match purchase orders, supplier invoices, and receipts.
• Support supplier onboarding, master data maintenance, compliance documentation, contracts, supplier agreements, and renewal schedules.
• Resolve purchasing and supplier invoice discrepancies with suppliers and internal stakeholders.
• Monitor purchasing commitments, expenditure, and budget alignment with operational teams.
• Identify cost-saving opportunities through supplier reviews, purchasing efficiencies, and process improvements.
• Maintain compliance with procurement policies, internal controls, and delegated authority limits.
• Support month-end accruals for unbilled purchases and open purchase orders and prepare procurement analysis reports.
• Improve billing and collection processes through automation and workflow enhancements.
• Support ERP system improvements and data integrity initiatives.
• Develop standard operating procedures and process documentation.
• Participate in finance transformation and continuous improvement projects.
• Process supplier invoices and approved payment requests, reconcile supplier statements, and administer creditor payments according to approval authorities.
• Maintain accurate supplier master data and Accounts Payable records.
• Liaise with suppliers on account matters and escalate unresolved disputes and control issues.
• Recommend and contribute to Accounts Payable and Finance process improvements.
• Collaborate with Finance, Business Unit and State Managers, Business Administrators, Purchasing, Operations, Project Managers, and Shared Services teams.
• Liaise with customers, suppliers, vendors, financial institutions, and service providers.

Benefits

• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• HMO coverage with free dependent
• Weekends Off (Can change if required by the client)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment