Role Description
This role exists because our long-time office manager is transitioning to a reduced, part-time schedule, and we need someone to fully own the recurring financial and administrative workflows she currently runs. The priority is continuity β nothing should fall through the cracks during or after the handoff.
This is a foundational, process-driven position β not sales-facing β reporting directly to the owner and working day-to-day alongside our Director of Operations. We are hiring a long-term, fully integrated member of the team who takes ownership of this function, not a rotating contractor or a task-list-only assistant. You will be trusted with the financial backbone of the business, so accuracy, discretion, and follow-through matter more here than in a typical admin role.
Key Responsibilities
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Bookkeeping & Accounts Payable
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Own daily and weekly bookkeeping in QuickBooks Online.
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Process vendor invoices: convert purchase orders to bills in QuickBooks and match them against vendor invoices, flagging discrepancies to Operations for approval before proceeding.
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Maintain the PO/bill tracking spreadsheet, updating status as items move from PO β bill β ready for payment.
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Support purchasing coordination alongside the PO/bill workflow.
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Support bi-weekly payroll processing, including compiling technician pay and W-2 commission data for review.
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Accounts Receivable
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Generate and send client invoices, including client-specific processes such as national-account portals, per documented instructions.
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Track AR aging and follow up on outstanding invoices.
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Apply and reconcile incoming payments in QuickBooks.
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QuickBooks & Financial Reporting
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Categorize transactions across QuickBooks Online and Ramp.
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Maintain QuickBooks Projects: update project stage (e.g., Deposit Pending β Needs to Order) and track budget vs. actuals.
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Reconcile bank and credit card accounts and keep the books close-ready each month.
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Update recurring reporting, including the GM report, yearly profit tracking, and the master/budget report.
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Support reporting on existing-customer engagement and lead activity as needed.
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Insurance & Compliance
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Provide W-9 and Certificate of Insurance (COI) documents to customers and vendors on request.
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Route COI requests appropriately (insurance agent plus certificate-holder distribution) and reply directly to the requesting customer.
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Track credential and subscription renewals tied to specific property-management accounts, flagging renewal or cancellation decisions.
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Coordinate lien waiver notarization: route documents to the internal notary, then submit the executed waiver back to the customer or general contractor.
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General Administration
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Maintain organized digital records of financial and compliance documents.
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Take on light project coordination and communication tasks as workflows mature.
Qualifications
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Hands-on experience with QuickBooks Online β able to identify and correct data-entry issues independently, not just follow a script.
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Prior experience with AP, AR, invoicing, or bookkeeping workflows in a small-business setting.
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Strong written English β this role emails customers and vendors directly on invoices, COIs, and compliance documents.
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High attention to detail and comfort following documented, multi-step processes exactly.
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Proficiency with Google Sheets.
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Self-directed and reliable β able to run the recurring workflow independently after a training period.
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Discretion with financial and vendor information.
Preferred Qualifications
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Experience with Ramp or a similar spend-management platform.
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Comfort learning and working in a CRM (Pipedrive) and a field-service tool (Jobber).
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Experience supporting payroll processing.
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Familiarity with construction or field-services billing β POs, job costing, budget vs. actuals, COIs, W-9s, and lien waivers.
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Experience with QuickBooks Projects or job-level cost tracking.
Ideal Candidate Profile
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Highly organized and detail-oriented β you catch small discrepancies before they become problems.
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Proactive and ownership-minded β you run recurring workflows without reminders and raise issues early.
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Process-driven β you follow documented, multi-step procedures exactly, and improve them over time.
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A clear, professional written communicator, comfortable representing the company directly to customers and vendors.
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Discreet and trustworthy with sensitive financial information.
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In it for the long term β you want to own and grow a function, not bounce between short-term contracts.
Why Join Us
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Direct access to the owner and a seat inside the team, not outside it.
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A foundational role you will own and shape as the business grows.
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Stable, long-term, full-time work with a clear scope and real responsibility from day one.
Logistics
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Full-time, ~40 hours/week. Several workflows run daily or weekly; others are as-needed.
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Fully remote; candidates in South America or a similar time zone preferred.
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Reports to the owner; works closely with the Director of Operations and the outgoing office administrator during a ~30-day onboarding handoff.
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Target start: early October 2026.