[Hiring] Billing Specialist I @Cox Enterprises

Role Description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include:

• Conducting research
• Processing & auditing invoices
• Assisting customers with other billing-related requests
• Managing the approval workflow & other customer-facing processes

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to escalate.
• Strong written & verbal communication skills required.
• Effective accounting, organizational, attention to detail, & time management skills required.
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle.
• Experience working with customers or vendors to resolve issues with an excellent customer service track record.

Requirements

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.