[Hiring] Billing Reimbursement Supervisor @NeoGenomics Laboratories

Role Description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

The Billing Reimbursement Supervisor is responsible for the supervision of assigned billing team and the associated revenue and receivable functions.

Core Responsibilities:

• Supervise assigned billing team ensuring day-to-day operations run efficiently and effectively.
• Create and enforce work standards, quality measures and process improvements, consistent with the organization's goals and objectives.
• Manage workflow to meet daily, weekly and monthly deadlines.
• Coach, mentor and develop all team members.
• Conduct regularly scheduled team meetings, communicating team goals and objectives.
• Support maximum reimbursement through efficient billing and collections operations and effective accounts receivable management for team.
• Create and maintain productivity reports for staff and Manager to maximize utilization of staff resources and for recognition of high performers based on department production standards.
• Encourage and facilitate continuous learning and development for self and others.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Demonstrate Integrity, Compassion, Accountability, Respect and Excellence values in daily work and interactions.
• Ensure aged receivables are proactively and diligently investigated and resolved.
• Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.
• Ensure that claims are followed up on a timely basis and are accurate and complete.
• Work with collection staff, commercial insurance, Medicare, Medicaid, and HMO’s to collect all balances that are due.
• Manage actions related to delinquent accounts and minimize write-offs.
• Assist with developing operational and volume metrics and analyze them on a monthly basis.
• Review receivables aging and take actions to drive down Days Sales Outstanding (DSO’s).
• Work with the Finance Department at month-end and help to analyze and understand trends.
• Communicate immediately to the Billing Reimbursement Manager and Director of Billing Reimbursement regarding any compliance related problems or unresolved processes.
• Conduct performance appraisals, document deficiencies, develop plans for improvement and counsel employees.
• Work with the Billing Reimbursement Manager to develop department objectives and performance goals; assist with monitoring work performance to determine staff resources utilization; assist with reviewing monthly work statistics; assist with establishing work performance standards and adjust staffing levels as needed.
• Ensure that billing and patient accounts record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal, and company regulations.

Qualifications

• 5+ years prior Medical Billing/Revenue Cycle experience, with laboratory billing preferred.
• High School, Associates Preferred.
• Knowledge of business processes, accounting principles, billing practices, medical terms, CPT and ICD9 coding.
• Ability to interact with IT and the laboratory departments to drive improvements.
• Creative problem solving and analytical skills.
• Proven ability to drive resolution of billing issues with customers.
• Understanding of internal controls & cash management.
• Experience working with Commercial Insurance, Medicare, Medicaid and HMO’s.
• Ability to make sound decisions under stressful situations.
• Demonstrated success in leading team members to reach goals and objectives.
• Good computer skills including working knowledge of MS Office and medical billing software (experience with Telcor/XIFIN a plus).
• Strong organizational skills and attention to detail.
• Ability to work independently and within a team environment.
• Must be able to work in a fast-paced, multi-tasking environment and maintain production and quality standards.

Benefits

• Highly competitive benefits with a variety of HMO and PPO options.
• Company 401k match along with an Employee Stock Purchase Program.
• Tuition reimbursement.
• Leadership development.
• 16 days of paid time off plus holidays.
• Wellness courses.
• Highly engaged employee resource groups.