[Hiring] Bilingual Credit Analyst @Credit Acceptance

Role Description

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Your role as a Credit Analyst in the DSC is to help resolve open requirements on dealership customer applications as well as other items dealerships need assistance with quickly and compliantly, while delivering superior customer service.

Outcomes and Activities:

• Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from stakeholders.
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals.
• Provide a high level of customer service to maintain relationships with our stakeholders.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.
• All other duties as assigned.
• Attendance as required by department.

Qualifications

• Be Diligent: Hard working, Conscientious, Sense of Urgency.
• Be Effective: Clear Communicator, Autonomous, Organized, Productive.
• Validate information clearly and intuitively, protects all stakeholders.
• Educate: Identify and close knowledge gaps with all stakeholders.
• Listen actively, understand caller’s situation.
• Own performance outcomes, improvement actions, attitude.
• Promotes superior Customer Service.
• Effectively work independently in a fast-paced environment.
• Ability to adapt well to change, with the willingness to maintain a flexible schedule.
• Speak clearly, professionally and articulately on the telephone.
• Ability to learn quickly and apply knowledge learned.
• Handle difficult conversations professionally.
• Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.

Requirements

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel and Outlook.
• Remain compliant with our policies, processes and legal requirements.
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month).
• High speed internet connection with a minimum of 15mbps download speed.

Preferred

• Bachelor’s degree.
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions.
• Experience reviewing contracts/legal documents with a strong attention to detail.
• Customer Service experience in a call center environment.
• Interaction with auto dealers in current or past role.

Training & Schedule Requirements

Training:

• Time off is not permitted during the training period.
• Monday - Friday 7:00 AM - 4:00 PM PST.
• Six weeks of virtual training will begin on Monday, January 4, 2027.
• Training includes mandatory travel to our Southfield, Michigan headquarters from February 8–11, 2027. Travel expenses will be covered by Credit Acceptance.

Schedule:

• 8 hour shift between the following times: Monday - Friday 6:00 AM - 9:00 PM PST, Saturday 6:00 AM - 6:00 PM PST.
• A minimum of two Saturdays per month with one day off during the week.
• Mandatory six days a week during peak season (end of February through the end of April).

Targeted Compensation

• $24.25 - $27.93/hour based on experience.

Targeted Bonus

• Uncapped monthly bonus potential based on individual performance with a target of 25% of base wages earned during the month.

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision and many nonstandard benefits that make us a Great Place to Work.

Company Description

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.