[Hiring] Bilingual Care Manager Team Lead @Prevounce Health

Role Description

The Bilingual Care Manager Team Lead provides day-to-day leadership and workflow support for the Care Managers assigned to the clinic(s). This working lead position helps ensure that patient care activities, documentation, outreach, care-plan tasks, and clinic communications are completed accurately, consistently, and within established timelines during Pacific Time operating hours.

The Team Lead serves as the first point of contact for routine team questions and escalations, monitors team performance and workload, and partners with Care Management leadership to maintain a high-quality experience for patients and the clinic. The position also maintains an assigned patient workload or provides direct care-management coverage based on operational needs.

Qualifications

• At least two years of experience in care management, chronic care coordination, remote patient support, ambulatory care, or a related clinical environment.
• Previous experience serving as a team lead, preceptor, trainer, or other informal or formal leadership resource.
• Proficiency with electronic medical records, clinical messaging portals, task-management systems, and standard office software.
• Strong clinical judgment and the ability to recognize concerns that require escalation to a provider or clinical leader.
• Excellent written and verbal communication skills, including the ability to communicate professionally with patients, clinic staff, providers, and employees.
• Strong organization, prioritization, problem-solving, and follow through in a fast-paced remote environment.
• Ability to work Monday through Friday during business hours and maintain a private workspace with reliable high-speed internet.

Requirements

• Experience with Remote Patient Monitoring, Chronic Care Management, Advanced Primary Care Management, or other value-based care programs.
• Previous experience leading a remote clinical or care-management team.
• Experience monitoring team metrics, conducting documentation audits, and coaching employees on productivity and quality expectations.
• Experience supporting a high-volume physician practice or multiple provider workflows.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off
• Holiday Pay

Core Competencies

• Accountability and follow-through
• Clinical judgment and patient focus
• Leadership and coaching
• Communication and collaboration
• Organization and attention to detail
• Adaptability and problem-solving
• Quality and results orientation
• Compliance