[Hiring] B2B Collections & Credit Specialist @Workway

Role Description

The B2B Collections & Credit Specialist will be responsible for managing a large commercial accounts receivable portfolio while balancing collections, credit analysis, payment processing, and customer service. This role plays a critical part in protecting the company's cash flow while supporting customers and internal sales teams with timely credit decisions and order releases.

• Manage a portfolio of approximately 1,000 commercial customer accounts.
• Perform business-to-business collections through high-volume outbound and inbound calls.
• Process customer payments via credit card and ACH.
• Evaluate customer creditworthiness using Dun & Bradstreet (D&B) reports and payment history.
• Make sound credit decisions and release customer orders based on established credit guidelines.
• Investigate and resolve customer billing disputes and account discrepancies.
• Work closely with Sales to support customer needs while protecting company assets.
• Maintain collection goals, including reducing portfolio delinquency to targeted levels.
• Accurately document customer communications and account activity within the ERP system.
• Communicate professionally with customers, internal departments, and management.

Qualifications

• 2+ years of B2B Collections and Credit experience required.
• Experience evaluating commercial credit using Dun & Bradstreet (D&B) reports.
• Comfortable making and receiving a high volume of customer calls.
• Experience processing electronic payments, including ACH and credit card transactions.
• Working knowledge of ERP systems and accounting principles.
• Proficient with Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.

Requirements

• Experience with Solar ERP or BuildTrust is a plus.
• Background supporting manufacturing, distribution, industrial products, restoration, or construction-related industries is preferred.

Benefits

• Pay Rate Range: $24.00 - $28.84 per hour.
• Compensation may vary depending on qualifications, skills, competencies, experience, and location.
• Access to healthcare benefits, including medical, dental, and vision.
• 401(k) plan.